You will get I manage Zendesk support operations and design SLA-driven ticket workflows
Project details
You will get structured, reliable Zendesk customer support combined with a clear, SLA-driven workflow that improves response time, consistency, and overall ecommerce customer experience.
I specialize in managing the full ticket lifecycle — from intake to resolution — handling real ecommerce scenarios such as billing disputes, refund requests, order inquiries, login issues, and customer complaints with professionalism and accuracy.
What sets me apart is combining execution with process. I follow a structured workflow ensuring proper categorization, prioritization, internal documentation, and timely follow-ups in line with SLA targets. My banking background adds a precision layer most support specialists cannot offer, particularly for sensitive billing and payment concerns.
I also design Zendesk workflows and process flowcharts that help ecommerce teams stay organized, reduce errors, and operate efficiently during both regular and peak demand periods.
My focus is delivering consistent, high-quality ecommerce support that protects your brand reputation, retains your customers, and scales with your business growth.
I specialize in managing the full ticket lifecycle — from intake to resolution — handling real ecommerce scenarios such as billing disputes, refund requests, order inquiries, login issues, and customer complaints with professionalism and accuracy.
What sets me apart is combining execution with process. I follow a structured workflow ensuring proper categorization, prioritization, internal documentation, and timely follow-ups in line with SLA targets. My banking background adds a precision layer most support specialists cannot offer, particularly for sensitive billing and payment concerns.
I also design Zendesk workflows and process flowcharts that help ecommerce teams stay organized, reduce errors, and operate efficiently during both regular and peak demand periods.
My focus is delivering consistent, high-quality ecommerce support that protects your brand reputation, retains your customers, and scales with your business growth.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Financial Services, Software, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$30
|
Advanced
$50
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 1 | 2 | 3 |
Scriptwriting | |||
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$20
Extra Ticket Scenario
+$15
Editable Canva File
+$10
Extra Revision
+$5Frequently asked questions
About Kelechi
Ecommerce Support Specialist for Shopify | Dropshipping | Zendesk
Ikeja, Nigeria - 8:31 pm local time
I handle the full support cycle — order tracking, returns and refunds, dispute resolution, complaint management, and billing queries — across email and live chat. I have managed high-volume Zendesk environments with 98% SLA compliance and 95% CSAT scores consistently.
What makes me different is precision. Before ecommerce, I spent two years at First City Monument Bank resolving payment disputes, flagging fraud, and managing financial discrepancies under strict compliance standards. That discipline now runs your support desk — so nothing slips through.
If response times are slipping and your inbox is growing, invite me to your job. I will stabilize your operations from day one
Steps for completing your project
After purchasing the project, send requirements so Kelechi can start the project.
Delivery time starts when Kelechi receives requirements from you.
Kelechi works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement Review & Support Audit
I assess your support needs, ticket types, SLA targets, and existing Zendesk setup to define a clear execution approach.
Workflow Structuring & Ticket Prioritization
I organize ticket categories, set priorities, and align workflows with SLA requirements to ensure efficient handling.