You will get professional email & chat customer support for your business.
Project details
I provide professional, friendly, and reliable email and chat customer support to help businesses improve response times, increase customer satisfaction, and maintain a positive brand image. With experience in high-volume support environments and strong communication skills in English, French, and German, I handle inquiries, complaints, and follow-ups with accuracy and empathy.
Whether you need daily inbox management, chat coverage, or help organizing and responding to customer requests, I deliver clear, well-structured, and customer-focused support. My goal is to ensure your clients feel heard, valued, and assisted—every single time.
Whether you need daily inbox management, chat coverage, or help organizing and responding to customer requests, I deliver clear, well-structured, and customer-focused support. My goal is to ensure your clients feel heard, valued, and assisted—every single time.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$15
|
Advanced
$20
|
|---|---|---|---|
| Delivery Time | 10 days | 5 days | 3 days |
Number of Hours of Work | 60 | 25 | 24 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | - |
Email Support | - | - | |
Live Chat Support | - | - |
About Arax
Customer Support Specialist | English . French
Yerevan, Armenia - 4:34 am local time
How I can help you:
âś” Customer support for SaaS, e-commerce & service businesses
âś” Responding to tickets, emails, chat, or phone inquiries
âś” Troubleshooting and providing step-by-step guidance
âś” Escalation handling & conflict resolution
âś” Order, refund, and account support
âś” Clear, concise, and friendly tone
âś” Accurate data entry & adherence to quality guidelines
Steps for completing your project
After purchasing the project, send requirements so Arax can start the project.
Delivery time starts when Arax receives requirements from you.
Arax works on your project following the steps below.
Revisions may occur after the delivery date.
Setup & onboarding
I organize the provided information, prepare canned responses if needed, clarify expectations, and ensure all tools are working. If necessary, I complete a short test task to confirm workflow alignment.