You will get Professional Multichannel Customer Support, Live Chat and Email Support.
Project details
I specialize in multichannel customer support, handling inbound customer inquiries, complaints, follow-ups, and escalation while maintaining high levels of customer satisfaction and retention. I understand how important clear communication and fast response times are to business success, and I consistently ensure customers feel heard, supported, and valued.
I have experience working with customer support tools, CRM systems, and ticketing systems such as Zendesk, Freshdesk, Intercom, and similar help desk software to manage tickets, track conversations, and improve response efficiency.
If you’re looking for a reliable, detail-oriented Customer Support Specialist who can represent your business professionally and help you build long-term customer loyalty, I’d be happy to support your team.
I have experience working with customer support tools, CRM systems, and ticketing systems such as Zendesk, Freshdesk, Intercom, and similar help desk software to manage tickets, track conversations, and improve response efficiency.
If you’re looking for a reliable, detail-oriented Customer Support Specialist who can represent your business professionally and help you build long-term customer loyalty, I’d be happy to support your team.
Purpose
BusinessIndustry
Ecommerce, Education, Fashion & Apparel, Financial ServicesLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$7
|
Advanced
$10
|
|---|---|---|---|
| Delivery Time | 70 days | 70 days | 70 days |
Number of Hours of Work | 40 | 40 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | |
Email Support | - | - | |
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Social Media Replies
(+ 2 Days)
+$4
Email Support
(+ 2 Days)
+$4
Live Chat Support
(+ 2 Days)
+$4
Customer Service Support
(+ 2 Days)
+$4About Laura
Customer Service, Customer Success, Live Chat, Email & Phone Support
Lagos, Nigeria - 12:56 am local time
I am a Customer Support Specialist and Customer Service Representative with over six years of experience providing remote customer support through live chat, email, and phone support. I help businesses deliver excellent customer experiences by resolving issues quickly, professionally, and with empathy.
I specialize in multichannel customer support, handling inbound customer inquiries, complaints, follow-ups, and escalation while maintaining high levels of customer satisfaction and retention. I understand how important clear communication and fast response times are to business success, and I consistently ensure customers feel heard, supported, and valued.
I have experience working with customer support tools, CRM systems, and ticketing systems such as Zendesk, Freshdesk, Intercom, and similar help desk software to manage tickets, track conversations, and improve response efficiency. I am comfortable navigating new platforms and adapting quickly to different workflows.
My core strengths include:
• Live Chat Support, Email Support, and Phone Support
• Help Desk & Ticket Management
• Customer Retention and Client Relationship Management
• Issue Resolution and Escalation Handling
• Call Handling and Inbound Support
• Customer Experience Management
I have supported customers across e-commerce and service-based businesses, assisting with order tracking, refunds, account inquiries, general support requests, and post-purchase assistance. My goal is always to provide first-contact resolution whenever possible and leave every customer with a positive impression of your brand.
If you’re looking for a reliable, detail-oriented Customer Support Specialist who can represent your business professionally and help you build long-term customer loyalty, I’d be happy to support your team.
Steps for completing your project
After purchasing the project, send requirements so Laura can start the project.
Delivery time starts when Laura receives requirements from you.
Laura works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding Step
Working Period