You will get I will act as your customer growth manager and increase retention
Project details
I help SaaS businesses deliver exceptional customer experiences by managing customer support, customer success, and account growth end-to-end. With 7+ years of experience managing enterprise and SMB customers, I focus on improving product adoption, reducing churn, increasing customer satisfaction, and driving revenue growth through upsells and account expansion. I don't just resolve issues—I build long-term customer relationships that contribute directly to business growth.
Successfully managed 70 SMB customers and up to 30 key enterprise accounts, increased product adoption from 8% to 98% for 125 users, and achieved 1.2X revenue growth through customer engagement, upselling, and account expansion strategies.
Successfully managed 70 SMB customers and up to 30 key enterprise accounts, increased product adoption from 8% to 98% for 125 users, and achieved 1.2X revenue growth through customer engagement, upselling, and account expansion strategies.
Project Type
Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$99
|
Standard
$299
|
Advanced
$599
|
|---|---|---|---|
| Delivery Time | 7 days | 15 days | 30 days |
Number of Revisions | 1 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$49 - $199About Ashish
Customer Success Consultant | Onboarding, Adoption & Client Growth
Mumbai, India - 6:27 pm local time
I am a Customer Success and Account Management professional with 7+ years of experience helping B2B SaaS companies improve customer experience, increase retention, and build long-term client relationships.
Throughout my career, I have worked with startups and growing companies to manage customer onboarding, account management, renewals, escalations, and customer support operations.
I can help your business with:
✅ Customer onboarding and implementation
✅ Customer success management and account management
✅ Email and chat support
✅ Customer retention and renewals
✅ Customer relationship management (CRM)
✅ Escalation handling and issue resolution
✅ Process documentation and SOP creation
✅ Customer health monitoring and engagement
✅ Cross-functional coordination with Sales, Product, and Support teams
✅ Building customer success processes from scratch
Tools I have worked with:
• Freshdesk / Zendesk
• HubSpot
• Zoho CRM
• Jira
• Microsoft Excel and Google Sheets
Why work with me?
✔ 7+ years of experience managing enterprise and SMB customers
✔ Strong communication and relationship-building skills
✔ Customer-first mindset with a focus on retention and growth
✔ Reliable, proactive, and detail-oriented professional
✔ Experience working with global customers and remote teams
If you're looking for someone who can deliver an excellent customer experience, improve customer retention, and become a trusted extension of your team, I'd love to work with you.
Let's connect and discuss how I can help your business grow.
Steps for completing your project
After purchasing the project, send requirements so Ashish can start the project.
Delivery time starts when Ashish receives requirements from you.
Ashish works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery & Business Understanding
Understand your business, product, customers, current processes, and key challenges.
Customer & Process Assessment
Review your customer journey, support workflows, product adoption, and account health to identify gaps and opportunities.