You will get I will analyze your SaaS customer data and identify churn risks
Rising Talent
Rising Talent
Project details
I will review your customer Excel/CSV data and provide a practical customer health and churn-risk analysis.
This is ideal for B2B SaaS, services, or subscription businesses that want to understand which customers may be at risk, what signals are driving risk, and what actions the CS, support, or leadership team should take next.
You provide a customer data file such as account name, ARR, renewal date, usage, support volume, CSAT/NPS, onboarding status, engagement, or available customer health fields.
I will turn that into a clear retention analysis with:
• At-risk customer segments
• Top churn-risk indicators
• Customer health summary
• Renewal and ARR-at-risk view
• Priority accounts to review
• Suggested CS actions and playbook recommendations
• Executive summary PDF
Your data stays private and is used only for this analysis. I do not share source code, internal models, or reusable product files. The deliverable is a business-ready analysis and recommendation report.
This is ideal for B2B SaaS, services, or subscription businesses that want to understand which customers may be at risk, what signals are driving risk, and what actions the CS, support, or leadership team should take next.
You provide a customer data file such as account name, ARR, renewal date, usage, support volume, CSAT/NPS, onboarding status, engagement, or available customer health fields.
I will turn that into a clear retention analysis with:
• At-risk customer segments
• Top churn-risk indicators
• Customer health summary
• Renewal and ARR-at-risk view
• Priority accounts to review
• Suggested CS actions and playbook recommendations
• Executive summary PDF
Your data stays private and is used only for this analysis. I do not share source code, internal models, or reusable product files. The deliverable is a business-ready analysis and recommendation report.
Project Type
Project Management, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$250
|
Standard
$600
|
Advanced
$1,200
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Revisions | 1 | 3 | 5 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$150 - $250
Additional Revision
+$20About Ronjone
Customer Experience | Retention | VoC | AI/ML Churn Prediction | 100M+
Mumbai, India - 11:27 pm local time
Most of my work has supported US/Americas clients, along with Europe, UK, and Australia-based teams. I have led CX, Customer Success, Support, Professional Services, VoC, and post-sales transformation initiatives across 21 global brands.
My differentiator is the combination of operating experience and AI-enabled customer intelligence. I help companies move from reactive account management to structured, data-informed retention systems by connecting customer signals across Sales, Onboarding, Customer Success, Support, Professional Services, Product, and Renewals.
I do not treat AI as magic. Before predictive analysis can work, the underlying data needs to be useful. I help clients assess their current data maturity, interview Sales, CS, PS, Support, and leadership teams, inspect KPIs, review survey design, identify missing customer signals, clean up reporting logic, and structure the data needed for churn prediction, customer health scoring, and proactive retention workflows.
I have built AI/ML-driven customer health and churn-risk frameworks using 37+ customer signals, including ARR, renewal timing, usage, adoption, support volume, CSAT/NPS, sentiment, engagement, escalation history, service delivery, and commercial risk indicators. These models helped improve retention by 17% and gave leadership earlier visibility into revenue risk and recovery priorities. Churn risk clients as 92% retention rate
Through Aivon Ghosh Advisory, I now help organizations design practical, scalable post-sales systems that connect customer data to business outcomes.
Key Areas Of Expertise
Customer Success and Retention Strategy
- AI/ML Churn Prediction and Customer Health Scoring
- Data Readiness for Predictive Customer Analytics
- Voice of Customer and Survey Redesign
- Post-Sales Revenue Operations
- Escalation Governance and Risk Management
- Customer Journey and Onboarding Optimization
- Executive Dashboards, KPI Design, and Operating Cadence
- Salesforce, CSV/Excel, CRM, and Workflow-Based Customer Data Analysis
- Support, Professional Services, and CS Process Transformation
- Playbooks, SOPs, QBR Cadence, and Renewal Governance
If you are trying to reduce churn, improve retention visibility, structure your customer data, or build an AI-enabled customer health operating model, I can help you turn scattered customer signals into clear decisions and action plans.
Recognitions:
[C.O.R.E. Leadership Award], awarded for being the customer impact / transformation / leadership, Khoros (2021-22).
[Multiple Peer Awards and Spot Awards], [Khoros (2019 - 2024).
Achiever's League O Infinity Award for being high achiever consecutive years at HCL (2016-2018)
Steps for completing your project
After purchasing the project, send requirements so Ronjone can start the project.
Delivery time starts when Ronjone receives requirements from you.
Ronjone works on your project following the steps below.
Revisions may occur after the delivery date.
I will do to and fro as per the need of the hour
I may need better CSV data, in that case I will share the CSV sample format myself.. and do a free revision.