You will get I will audit your customer interactions and deliver an actionable report
Project details
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Most support teams don't realize their quality issues until they show up in CSAT scores or escalations. I help you catch them before that.
With 10+ years in customer support and 4+ years specializing in QA and CX Operations, I've evaluated thousands of support interactions across chat, tickets, calls, and social media. I've worked with Playvox and Oversai (AI-assisted QA), built scoring rubrics from scratch, and delivered structured feedback that actually changes agent behavior.
What makes my audits different: I don't just score interactions, I identify the patterns behind the scores. You'll know not just what's wrong, but why it keeps happening and what to do about it.
I work in English and Spanish, which means I can support bilingual teams or evaluate interactions in both languages — a capability most QA freelancers don't offer.
Project summary, pegá este texto:
Most support teams don't realize their quality issues until they show up in CSAT scores or escalations. I help you catch them before that.
With 10+ years in customer support and 4+ years specializing in QA and CX Operations, I've evaluated thousands of support interactions across chat, tickets, calls, and social media. I've worked with Playvox and Oversai (AI-assisted QA), built scoring rubrics from scratch, and delivered structured feedback that actually changes agent behavior.
What makes my audits different: I don't just score interactions, I identify the patterns behind the scores. You'll know not just what's wrong, but why it keeps happening and what to do about it.
I work in English and Spanish, which means I can support bilingual teams or evaluate interactions in both languages — a capability most QA freelancers don't offer.
Target Country
WorldwideWhat's included
| Service Tiers |
Starter
$75
|
Standard
$150
|
Advanced
$280
|
|---|---|---|---|
| Delivery Time | 5 days | 7 days | 10 days |
Number of Projects | 1 | 1 | 1 |
General Project Consulting | |||
Define Project Goals | |||
Define Deliverables & KPIs | - | ||
Establish Schedule & Milestones | - | - | |
Risk Management | - | - | - |
Resource Management | - | - | - |
Budget Management | - | - | - |
Project Reports | |||
Project Diagrams Provided | - | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$30 - $80
Extra 25 interactions reviewed
+$40Frequently asked questions
About Daniel
Customer Support QA Specialist | Quality Audits, Agent Coaching & CX P
Berisso, Argentina - 7:43 am local time
With 10+ years in high-volume support environments and 4+ years specializing in QA and CX Operations, I've evaluated over 300 support interactions per month across chat, tickets, calls, and social media. I've worked with industry-standard QA platforms including Playvox and Oversai (AI-assisted evaluation), and I've collaborated directly with product and operations teams to improve workflows, documentation, and automation logic.
What I can do for your team:
Audit your current QA process and identify gaps
Build or improve your scoring rubrics and evaluation criteria
Deliver structured feedback and coaching to support agents
Analyze contact drivers and recurring issues to reduce ticket volume
Help implement AI-assisted QA tools and calibration logic
I work in English and Spanish, which means I can support bilingual teams or evaluate interactions in both languages.
If your support quality is inconsistent or your QA process doesn't exist yet, let's talk.
Steps for completing your project
After purchasing the project, send requirements so Daniel can start the project.
Delivery time starts when Daniel receives requirements from you.
Daniel works on your project following the steps below.
Revisions may occur after the delivery date.
Review materials and define rubric
Analyze the provided interactions and establish or adapt the quality scoring criteria.
Evaluate interactions
Score each interaction against the rubric, documenting findings per agent and category.