You will get dedicated support to manage guest chats and requests.
Project details
I treat every guest or customer with care and quick responses. As an Airbnb Co-Host and support specialist, I help hosts stay stress-free while keeping guests happy.
You can count on me for reliable and friendly support.
You can count on me for reliable and friendly support.
Purpose
BusinessIndustry
Real Estate, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$180
|
Standard
$360
|
Advanced
$780
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 30 days |
Number of Hours of Work | 30 | 60 | 130 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$6About James
Guest Experience Specialist | Airbnb Co-Host | Customer Support Expert
Awka, Nigeria - 11:11 am local time
I support hosts and businesses by managing guest journeys end-to-end, coordinating calendars, resolving conflicts, and delivering fast, empathetic communication that builds trust, loyalty, and repeat bookings.
CORE SKILLS
• Guest communication and experience management
• Airbnb co-hosting and dashboard management
• Booking, calendar, and itinerary coordination
• Customer support (phone, email, chat)
• Conflict resolution and service recovery
• CRM ticketing and case management
• Technical troubleshooting and escalation
• Knowledge base creation and self-service support
• Performance reporting and service optimization
SERVICES I OFFER
• Airbnb guest communication and support
• Calendar, pricing, and booking management
• Guest issue resolution and conflict handling
• Itinerary planning and stay coordination
• Property operations coordination (cleaning, maintenance)
• Customer support and ticket management
• CRM updates and documentation
• Knowledge base and FAQ setup
• Performance tracking and reporting
KEY ACHIEVEMENTS
• Maintained 5-star guest ratings through proactive communication
• Handled 50+ daily customer inquiries with 95% satisfaction
• Reduced repeat customer complaints by 20%
• Improved response time by 30% through workflow optimization
• Increased host reviews and guest satisfaction through service improvements
TOOLS & PLATFORMS
Airbnb Dashboard | HubSpot | Zendesk | Freshdesk | Intercom | Google Workspace | Calendly | CRM Ticketing Systems | Knowledge Base Tools
I help hosts and businesses deliver seamless guest and customer experiences that drive loyalty and positive reviews. If you need a dependable Guest Experience Specialist or Customer Support professional, I’m ready to support your operations.
Steps for completing your project
After purchasing the project, send requirements so James can start the project.
Delivery time starts when James receives requirements from you.
James works on your project following the steps below.
Revisions may occur after the delivery date.
Review client details & instruction, Send regular updates to client.
I'll need some basic details about your property or business so i can provide the best support. Once i have that, I'll handle guest messages and keep you updated regularly.