You will get I Will Be Your Dedicated Customer Support Specialist for Email & Live Chat
Top Rated
Project details
With over 8 years of customer service experience, I help businesses manage customer emails, live chat, order tracking, refunds, returns, exchanges, and general inquiries. I communicate clearly, stay organized, and always represent your brand professionally.
I have experience working with platforms such as Zendesk, Freshdesk, Gorgias, Intercom, Shopify, WooCommerce, HubSpot, and Slack.
What you can expect:
• Fast and professional email support
• Live chat assistance
• Order tracking and updates
• Refunds, returns, and exchange handling
• Product and service inquiries
• Complaint resolution
• Daily summary reports
• Confidential handling of customer information
My goal is simple: treat every customer with respect and provide the kind of support that keeps them coming back.
If you're looking for someone reliable who genuinely cares about your customers and your business, I'd be happy to help.
I have experience working with platforms such as Zendesk, Freshdesk, Gorgias, Intercom, Shopify, WooCommerce, HubSpot, and Slack.
What you can expect:
• Fast and professional email support
• Live chat assistance
• Order tracking and updates
• Refunds, returns, and exchange handling
• Product and service inquiries
• Complaint resolution
• Daily summary reports
• Confidential handling of customer information
My goal is simple: treat every customer with respect and provide the kind of support that keeps them coming back.
If you're looking for someone reliable who genuinely cares about your customers and your business, I'd be happy to help.
Industry
Business Services & Consulting, Ecommerce, Education, Fashion & Apparel, Food & Beverage, Medical & Pharmaceutical, Retail & Wholesale, Software, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$35
|
Standard
$69
|
Advanced
$99
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 4 | 8 | 12 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$9
Weekend Customer Support
+$9Frequently asked questions
2 reviews
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PD
Paul D.
Jul 24, 2025
Customer Service Email Agent
Mohsin is very easy to work with and does a fantastic job. I highly recommend hiring Mohsin for any customer service needs.
BN
Bilal N.
Apr 17, 2021
Need customer service expert to setup Zendesk macros
Mohsin is extremely knowledgeable at Zendesk. He set everything up for our e-commerce store and answered all of our support questions. His attention to detail is excellent. I would recommend him for any future job.
About Mohsin
E-commerce Retention Specialist | Zendesk & Gorgias Expert
100%
Job Success
Lahore City, Pakistan - 2:23 pm local time
I don’t just "answer tickets"—I protect your brand’s reputation and maximize Customer Lifetime Value (LTV). For 8+ years, I’ve helped 8-figure eCommerce and SaaS brands turn frustrated customers into loyal, repeat buyers by managing high-volume support with precision and empathy.
Why Leading Brands Hire Me:
Revenue Protection: I specialize in "Save-the-Sale" tactics and dispute resolution to minimize refunds and chargebacks.
Volume Mastery: Proven ability to handle maximum tickets daily across Gorgias, Zendesk, and Intercom without sacrificing quality.
Platform Expert: I optimize help desk workflows, set up efficient macros, and manage Shopify/Amazon backends seamlessly.
Strategic Insights: I provide daily reporting on recurring issues, helping you fix product gaps at the root.
Core Technical Stack:
Help Desks: Zendesk (Certified), Gorgias, Freshdesk, Intercom, Help Scout
E-commerce: Shopify, WooCommerce, Amazon Seller Central, eBay
Operations: Slack, Asana, CRM management, Ticket Triaging
Proven Results:
✓ 8+ Years supporting US-based brands.
✓ Expert in Zendesk Setup (macros, triggers, and automations).
✓ Fast Onboarding: I adapt to your unique brand voice in 24-48 hours.
✓ Reliability: Available for long-term, high-stakes support roles.
Steps for completing your project
After purchasing the project, send requirements so Mohsin can start the project.
Delivery time starts when Mohsin receives requirements from you.
Mohsin works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1: Share Your Requirements
Provide your business details, support platform access, FAQs, and any specific instructions.
Step 2 Setup & Review
I'll review your requirements, familiarize myself with your business, and prepare to handle customer interactions according to your guidelines.