You will get I will be your expert virtual assistant and customer support specialist
Project details
Are repetitive administrative tasks and customer tickets pulling you away from growing your business? Let’s change that. This project is designed to give you back your time. As a tech-savvy, fully bilingual (English/French) Virtual Assistant and Customer Support Specialist, I provide high-tier backend support so your business runs seamlessly—even after your standard working hours.
What This Service Includes:
• 📧 Email & Inbox Management: Sorting, archiving, filtering spam, and prioritizing critical client emails to maintain "Inbox Zero."
• 💬 Customer Support: Handling live chats, resolving support tickets (Zendesk/Freshdesk), and managing social media DMs with rapid, empathetic responses.
• 📅 Calendar & CRM Upkeep: Coordinating meetings across time zones and maintaining clean data records in tools like Google Workspace, Notion, or HubSpot.
Why Choose This Project?
• Bilingual Advantage: Fluent in English and French to serve an international customer base.
• Flexible & Reliable: Available to provide dependable support during your critical business hours with zero micromanagement required. Let's optimize your operations today!
What This Service Includes:
• 📧 Email & Inbox Management: Sorting, archiving, filtering spam, and prioritizing critical client emails to maintain "Inbox Zero."
• 💬 Customer Support: Handling live chats, resolving support tickets (Zendesk/Freshdesk), and managing social media DMs with rapid, empathetic responses.
• 📅 Calendar & CRM Upkeep: Coordinating meetings across time zones and maintaining clean data records in tools like Google Workspace, Notion, or HubSpot.
Why Choose This Project?
• Bilingual Advantage: Fluent in English and French to serve an international customer base.
• Flexible & Reliable: Available to provide dependable support during your critical business hours with zero micromanagement required. Let's optimize your operations today!
Purpose
BusinessIndustry
Agriculture, Architecture & Interior Design, Beauty & Cosmetics, Construction, Cybersecurity, Data Analytics, Ecommerce, Education, Engineering, Environmental, Financial Services, Food & Beverage, Hardware & Electronics, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Photography, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$45
|
Advanced
$80
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 2 | 5 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15
Weekend Support/Holiday Coverage
+$25About Stephane
Customer Service Representative | Virtual Assistant | Chat Support
Douala, Cameroon - 6:30 am local time
I am a motivated customer service representative with strong communication skills in English and French. I specialize in handling customer inquiries via chat, email, and phone in a professional and polite manner. I am reliable, fast learner, and able to work independently from home. I am ready to support businesses by improving customer satisfaction and response time.
Steps for completing your project
After purchasing the project, send requirements so Stephane can start the project.
Delivery time starts when Stephane receives requirements from you.
Stephane works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Access Setup
I will thoroughly review your project requirements, verify system credentials, and configure my remote workspace to align completely with your business guidelines.