You will get I will be your professional phone support agent and appointment setter
Project details
I will be your reliable and professional customer support representative, handling voice, email, and chat interactions with complete ownership and clarity. With real-world experience in BPO and customer-facing environments, I understand how to communicate effectively, resolve issues, de-escalate situations, and protect your brand reputation.
From answering inquiries and managing escalations to processing orders, updating CRM records, and providing polite, friendly assistance, I ensure every customer feels heard and valued. My focus is simple: deliver fast responses, accurate information, and a positive experience that builds trust and retention for your business.
You can expect consistent communication, proactive support, and a customer service approach that reflects your company’s standards at every step.
From answering inquiries and managing escalations to processing orders, updating CRM records, and providing polite, friendly assistance, I ensure every customer feels heard and valued. My focus is simple: deliver fast responses, accurate information, and a positive experience that builds trust and retention for your business.
You can expect consistent communication, proactive support, and a customer service approach that reflects your company’s standards at every step.
Purpose
BusinessIndustry
Ecommerce, Retail & Wholesale, Software, Telecommunications, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$30
|
Advanced
$60
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 4 days |
Number of Outbound Calls | 5 | 15 | 30 |
Number of Email Sends | 0 | 5 | 10 |
Scriptwriting | - | ||
Summary Report | - | ||
Lead List | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10 - $15
Additional Outbound Call
+$2
Additional Email Send
+$1About Hiren
Customer Support Specialist | Chat, Email & Voice Support
Rajkot, India - 7:52 am local time
I help businesses deliver fast, friendly, and reliable customer support across chat, email, and voice channels. With experience in BPO and hospitality environments, I understand how important clear communication and customer satisfaction are to your brand.
What I can do for you:
✔ Chat, email & voice support
✔ Ticket handling & CRM management (Freshdesk, Zoho, basic Salesforce)
✔ Complaint resolution & customer retention
✔ Order/booking management
✔ Professional communication in English, Hindi & Gujarati
Why you’ll want me on your team:
🔹 Calm and polite communication
🔹 Strong problem-solving and empathy
🔹 High attention to detail
🔹 Fast learner, reliable, and available long-term
🔹 Experience handling high-volume support environments
If you’re looking for a dependable support agent who represents your brand professionally — I’m ready to help.
Steps for completing your project
After purchasing the project, send requirements so Hiren can start the project.
Delivery time starts when Hiren receives requirements from you.
Hiren works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement & Onboarding
I review your business details, support expectations, brand tone, FAQs, and tool access. This helps me understand how you want your customers handled.
System Setup & Access Verification
I log into your CRM, telephony, email, or chat tools and perform test interactions to confirm everything is working before support begins.