You will get a completely cleared Zendesk or Shopify ticket backlog
Project details
Are you an e-commerce brand scaling too fast for your current support setup? An overflowing inbox after a viral video, during Q4, or because of a supply chain delay isn't just stressful—it costs you revenue, triggers chargebacks, and destroys your brand's reputation.
I am Ahmed, an e-commerce customer support expert with over 5 years of experience. What sets this project apart is capacity: I am not a solo freelancer who will take weeks to chip away at a backlog. I lead a highly trained, 8-person dedicated support agency. We specialize in jumping into chaotic Shopify and Zendesk environments and restoring order rapidly.
With a background in Computer Science, I also bring a technical edge to your helpdesk. We don’t just reply to emails; we optimize workflows and categorize ticket data.
What you can expect:
Rapid triage of pending tickets (WISMO, refunds, product questions).
Empathetic, brand-aligned responses that calm frustrated buyers.
Strategic dispute and chargeback mitigation.
A detailed Summary Report highlighting customer pain points.
Whether you have 200 pending emails or 1,000+, pick the tier that fits your needs, and my team will achieve Inbox Zero for you.
I am Ahmed, an e-commerce customer support expert with over 5 years of experience. What sets this project apart is capacity: I am not a solo freelancer who will take weeks to chip away at a backlog. I lead a highly trained, 8-person dedicated support agency. We specialize in jumping into chaotic Shopify and Zendesk environments and restoring order rapidly.
With a background in Computer Science, I also bring a technical edge to your helpdesk. We don’t just reply to emails; we optimize workflows and categorize ticket data.
What you can expect:
Rapid triage of pending tickets (WISMO, refunds, product questions).
Empathetic, brand-aligned responses that calm frustrated buyers.
Strategic dispute and chargeback mitigation.
A detailed Summary Report highlighting customer pain points.
Whether you have 200 pending emails or 1,000+, pick the tier that fits your needs, and my team will achieve Inbox Zero for you.
Purpose
BusinessIndustry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Lifestyle, Retail & Wholesale, Sports & FitnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$250
|
Standard
$650
|
Advanced
$1,350
|
|---|---|---|---|
| Delivery Time | 1 day | 4 days | 9 days |
Number of Hours of Work | 15 | 45 | 100 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Custom Macro / Template Setup
(+ 1 Day)
+$75
1 Additional Week of Inbox Maintenance
(+ 7 Days)
+$350Frequently asked questions
About Ahmed
Shopify Customer Support Agent, Gorgias & Zendesk, Order Management
Attock City, Pakistan - 12:13 am local time
• Shopify Ticketing: Clearing high-volume email and live chat queues directly within your e-commerce dashboard.
• Order Management: Processing refunds, tracking lost packages, and handling exchange requests smoothly.
• Helpdesk Efficiency: Utilizing existing rules, macros, and tags in Gorgias, Zendesk, or Reamaze to keep first-response times under 15 minutes.
Are you scaling a Shopify brand but losing hours every day drowning in customer emails, refund requests, and order tracking tickets? When tickets pile up, chargeback rates go up, and repeat buyers disappear. I clear out your support queue daily so you can focus entirely on growing your business.
I specialize in providing fast, accurate, and empathetic customer support for high-volume e-commerce stores. By working directly inside your Shopify store and helpdesks like Gorgias or Zendesk, I handle the day-to-day heavy lifting of your customer interactions. I have successfully maintained inbox-zero for stores scaling to over 15,000 orders within a six-month window, ensuring that every buyer gets a premium experience.
I take full responsibility for clearing your daily ticket backlog, utilizing your macro responses for common tracking queries, and de-escalating angry customers. If you need a reliable, dedicated agent who already understands the e-commerce backend and requires zero software training, let's discuss clearing your inbox today.
Steps for completing your project
After purchasing the project, send requirements so Ahmed can start the project.
Delivery time starts when Ahmed receives requirements from you.
Ahmed works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & System Audit
I will log into your Shopify and helpdesk platforms to review the existing backlog, read through your current policies, and organize our workspace for rapid resolution.
Triage & Categorization
My team and I will categorize the backlog into urgent issues (refunds/disputes), tracking inquiries (WISMO), and general questions so we handle the most critical tickets first.