You will get I Will Do 1 Hour of Live Chat & Email Customer Support for Your Store.
Project details
Struggling with slow replies and unhappy customers?
I run your entire Gorgias + Shopify helpdesk so you don't have to.
What you get:
✅ 24/7 ticket management in Gorgias
✅ Order lookups, refunds, and edits directly in Shopify
✅ Fast replies using your brand voice - under 2 hours
✅ Custom macros setup for common questions
✅ Tag & prioritize urgent tickets so nothing gets missed
✅ Weekly report on customer issues + CSAT score
Why me:
3+ years in Ecommerce support. Zendesk & Gorgias certified. I’ve handled 10,000+ tickets for Shopify stores. Your customers get replies so fast, they think you hired a full team.
Stop losing sales to bad support. Let me turn your helpdesk into a 5-star review machine.
Click "Buy" and I'll start in 2 hours.
I run your entire Gorgias + Shopify helpdesk so you don't have to.
What you get:
✅ 24/7 ticket management in Gorgias
✅ Order lookups, refunds, and edits directly in Shopify
✅ Fast replies using your brand voice - under 2 hours
✅ Custom macros setup for common questions
✅ Tag & prioritize urgent tickets so nothing gets missed
✅ Weekly report on customer issues + CSAT score
Why me:
3+ years in Ecommerce support. Zendesk & Gorgias certified. I’ve handled 10,000+ tickets for Shopify stores. Your customers get replies so fast, they think you hired a full team.
Stop losing sales to bad support. Let me turn your helpdesk into a 5-star review machine.
Click "Buy" and I'll start in 2 hours.
Purpose
BusinessIndustry
Beauty & Cosmetics, Ecommerce, Fashion & ApparelLanguage
EnglishWhat's included
| Service Tiers |
Starter
$7
|
Standard
$19
|
Advanced
$45
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 1 | 3 | 7 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
About Eman
Customer Support Specialist | Chat& Email | 2+ years Experience
Lahore, Pakistan - 12:13 pm local time
I help US/UK e-commerce and SaaS companies deliver 5-star customer support through chat and email - no phone calls required.
With 2+ years handling 50+ daily tickets for UK and US clients, I specialize in:
- Live Chat Support: Resolving customer issues in real-time via Zendesk Chat, Intercom, and Tidio
- Email & Ticket Management: Managing Zendesk and HelpScout queues with <2hr first response time
- Documentation & Visa Queries: Assisted 200+ UK clients with document review and application support via email
- E-commerce Support: Order tracking, returns, and refund processing for Shopify stores
- Tools: Zendesk, Intercom, HelpScout, Tidio, Canva, Google Workspace
Why hire me?
I maintain 98% customer satisfaction scores and turn frustrated customers into loyal fans through clear, empathetic written communication. I work US/UK hours and never miss a SLA.
Available for chat and email support roles only. No cold calling or phone sales.
Steps for completing your project
After purchasing the project, send requirements so Eman can start the project.
Delivery time starts when Eman receives requirements from you.
Eman works on your project following the steps below.
Revisions may occur after the delivery date.
Gorgias Setup & Ticket Handling
I connect Gorgias to your Shopify store and handle all customer tickets