You will get I will handle German Shopify customer support emails professionally
Project details
Running a Shopify store is demanding — and customer emails never stop.
I provide structured, professional German customer support for e-commerce businesses that want reliable communication without hiring a full-time employee.
With hands-on experience managing my own Shopify store for over three years, I understand the full customer journey — from order confirmation and shipping questions to returns, refunds, and PayPal disputes.
What sets me apart is that I don’t just “reply to emails.”
I think in systems, prevent escalations, and protect your brand communication.
You can expect:
• Clear and professional German responses
• Consistent tone aligned with your brand
• Efficient handling of returns and refunds
• Structured inbox management
• Weekly summary reports (for Standard & Advanced)
If you need dependable German support that reduces stress and keeps customers satisfied, I am ready to assist.
I provide structured, professional German customer support for e-commerce businesses that want reliable communication without hiring a full-time employee.
With hands-on experience managing my own Shopify store for over three years, I understand the full customer journey — from order confirmation and shipping questions to returns, refunds, and PayPal disputes.
What sets me apart is that I don’t just “reply to emails.”
I think in systems, prevent escalations, and protect your brand communication.
You can expect:
• Clear and professional German responses
• Consistent tone aligned with your brand
• Efficient handling of returns and refunds
• Structured inbox management
• Weekly summary reports (for Standard & Advanced)
If you need dependable German support that reduces stress and keeps customers satisfied, I am ready to assist.
Purpose
BusinessIndustry
Beauty & Cosmetics, Ecommerce, Fashion & ApparelLanguage
EnglishWhat's included
| Service Tiers |
Starter
$99
|
Standard
$199
|
Advanced
$399
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15
Summary Report
+$15
1 review
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MK
Mariia K.
Apr 30, 2026
Customer Service Representative - Full Time (Email, Phone & Chat Support)
Working with Edina was an excellent experience. She is reliable, responsible, and very quick to learn. Her communication is always clear and professional, and she consistently delivers high-quality work on time. Edina is proactive, attentive to detail, and handles tasks with confidence and a positive attitude.
I truly appreciate her dedication and strong work ethic. I would be happy to work with her again and can confidently recommend her to anyone looking for a dependable and talented freelancer.
I truly appreciate her dedication and strong work ethic. I would be happy to work with her again and can confidently recommend her to anyone looking for a dependable and talented freelancer.
About Edina
E-Commerce & Customer Support | Native DE & HU | English C1
Vienna, Austria - 9:13 am local time
Based in Austria (Vienna) for 20+ years, my German is at native level. I hold a Bachelor's degree in Business Administration and professional training as both an Office Administrator and Freight Forwarding Specialist.
What I bring to your store:
▸ Full customer journey management (email, chat, returns, refunds)
▸ Shopify order management & operations
▸ PayPal disputes & supplier coordination
▸ Trilingual support: German (native) | Hungarian (native) | English (C1)
▸ DACH market expertise — I understand your German-speaking customers
▸ Process-oriented thinking — I prevent problems before they escalate
I worked on the operational side myself, so I think in systems, not just replies. I know what it takes to keep a shop running smoothly under pressure.
Available during European business hours. Reliable, detail-oriented, and ready to start immediately.
Steps for completing your project
After purchasing the project, send requirements so Edina can start the project.
Delivery time starts when Edina receives requirements from you.
Edina works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Access
You provide store access and communication guidelines.
Inbox Review & Setup
I review existing tickets, templates, and policies.