You will get Support That Leaves Customers Confident and Satisfied
Rising Talent
Project details
You will get professional customer support via chat and email that helps your customers feel heard, valued, and supported. With experience handling high-volume queues, resolving complaints, and managing escalations, I bring empathy, clarity, and bilingual communication (English & Swahili) to every interaction. Whether you're a startup or an established brand, I’ll represent your business with warmth and professionalism. My goal is to deliver real-time solutions and build trust with your customers, one conversation at a time.
Project Type
Data Entry, Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$10
|
Standard
$25
|
Advanced
$55
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Revisions | 1 | 2 | 3 |
About Irene
Customer Support Agent | Virtual Assistant | Swahili & English
Nairobi, Kenya - 4:45 pm local time
I’m fluent in both English and Swahili, which allows me to communicate effectively across diverse audiences through different modes of communication. Whether it’s managing chats, emails, or calls through Zendesk, talkdesk or any other tool, I bring a calm and positive tone with a genuine desire to understand and assist.
If you’re looking for someone reliable, empathetic, and a fast learner, I’d love to work with you.
Let’s make you or your customers feel valued.
Steps for completing your project
After purchasing the project, send requirements so Irene can start the project.
Delivery time starts when Irene receives requirements from you.
Irene works on your project following the steps below.
Revisions may occur after the delivery date.
Client purchases the project and sends requirements
Support platform access, brand tone, common issues and any important information
I review materials and begin support
Chat/email responses, issue tracking, escalation handling