You will get I will handle your customer support inbox for one week
Project details
Every unanswered customer message is a lost sale or a damaged reputation. When you are running everything solo, the support inbox is usually the first thing that falls behind.
I'm Aiyan, a Customer Support Specialist who handles your entire support operation so your customers always get a fast, professional response — even when you are busy.
I ran my own Shopify store so I have been on both sides of the support conversation. I know what customers expect and how to resolve issues in a way that protects your brand and keeps buyers coming back.
What I handle: email support, live chat responses, order tracking and follow-ups, refund and complaint handling, review responses and support ticket management. I work with Zendesk, Freshdesk, Gorgias, Tidio, Gmail and most other support platforms.
Every day I send you a summary of what was handled, what was escalated and what needs your attention. No surprises.
First-time clients get a free 3-day trial — no commitment, no risk. See the results before spending a single dollar.
Message me before ordering to discuss your setup.
I'm Aiyan, a Customer Support Specialist who handles your entire support operation so your customers always get a fast, professional response — even when you are busy.
I ran my own Shopify store so I have been on both sides of the support conversation. I know what customers expect and how to resolve issues in a way that protects your brand and keeps buyers coming back.
What I handle: email support, live chat responses, order tracking and follow-ups, refund and complaint handling, review responses and support ticket management. I work with Zendesk, Freshdesk, Gorgias, Tidio, Gmail and most other support platforms.
Every day I send you a summary of what was handled, what was escalated and what needs your attention. No surprises.
First-time clients get a free 3-day trial — no commitment, no risk. See the results before spending a single dollar.
Message me before ordering to discuss your setup.
Language
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$60
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 7 days |
Number of Hours of Work | 2 | 3 | 4 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | |||
Email Support | - | - | |
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Weekly engagement report
+$10
Extra platform (e.g. add Facebook to Instagram)
+$15
Extra 7 days extension
+$50Frequently asked questions
About Muhammad Aiyan
Virtual Assistant | Customer Support Specialist | Social Media Manager
Lahore, Pakistan - 7:41 am local time
I help small business owners take the back-end off their plate completely, so they can focus on growing their business instead of managing it.
Here's what I handle for my clients:
🔹 Virtual Assistant
Inbox management, scheduling, calendar organization, research, data entry, supplier follow-ups, and general admin tasks
🔹 Customer Support
Email support, live chat responses, order tracking follow-ups, refund and complaint handling, review responses, and ticket management
🔹 Social Media Management
Post scheduling and publishing, DM and comment replies, engagement management, and content calendar management
(Note: I manage and execute — I do not create graphics or videos)
Why work with me?
✅ I ran my own Shopify e-commerce store (Tick Empire) — so I understand exactly what piles up when you're running a store solo
✅ I managed daily social media operations for a PSX-licensed financial brokerage (Spinzer Securities)
✅ Computer Engineering graduate — I pick up new tools and systems fast with zero hand-holding
✅ I work remotely and async — available across time zones
Most of my clients describe the same thing: they were losing leads in their inbox, missing customer messages, and posting on social media inconsistently. Within the first week of working together, that stops.
I offer a free 3-day trial on my first contract with new clients — so you can see the value before committing.
If that sounds like what you need, send me a message and let's talk.
Steps for completing your project
After purchasing the project, send requirements so Muhammad Aiyan can start the project.
Delivery time starts when Muhammad Aiyan receives requirements from you.
Muhammad Aiyan works on your project following the steps below.
Revisions may occur after the delivery date.
Review brand and common issues
I study your brand tone, product details, past support tickets, and FAQs so my responses sound like you — not a generic support agent.
Set up access and workflow
I get access to your support platform, confirm escalation rules, and set up a system for tracking tickets and response times from day one.