You will get I will handle your email and live chat customer support
Project details
I provide fast, friendly, and professional live chat support for e-commerce businesses and SaaS to improve customer satisfaction and increase sales conversion. What sets me apart is my ability to respond quickly, communicate clearly, and handle customer concerns in a calm and solution-focused manner. I don’t just answer questions.
I help turn inquiries into positive customer experiences that build trust and encourage repeat purchases.
I am detail-oriented, reliable, and committed to representing your brand as if it were my own.
I help turn inquiries into positive customer experiences that build trust and encourage repeat purchases.
I am detail-oriented, reliable, and committed to representing your brand as if it were my own.
Purpose
PersonalWhat's included
| Service Tiers |
Starter
$5
|
Standard
$6
|
Advanced
$10
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 0 | ||
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
About Justina
Email & Live Chat Support for SaaS & eCommerce | Customer Support
Port Harcourt, Nigeria - 8:20 am local time
I specialize in supporting SaaS and eCommerce businesses through email and live chat handling customer inquiries with professionalism, speed, and attention to detail.
From order issues to account-related questions, I focus on creating smooth customer experiences that build trust and keep your operations running efficiently.
Here’s how I support your business:
-Respond to customer emails and live chat inquiries clearly and professionally
-Assist with order updates, refunds, and general product questions
-Help users navigate platforms and resolve basic technical issues
-Handle complaints calmly and turn negative experiences into positive ones
-Maintain organized inboxes and consistent brand communication
My Support Stack:
Channels: Email | Live Chat
Tools: Zendesk | Freshdesk | Shopify | Google Workspace etc.
What you can expect working with me:
-Clear and professional communication with your customers
-Fast response times and strong attention to detail
-A calm, solution-focused approach to every issue
-Willingness to quickly learn your product and adapt to your workflow
I understand that in SaaS and eCommerce, every interaction matters because it affects retention, reviews, and growth.
I’m available, reliable, and ready to support your customers as if they were my own.
📩 Send a message or invite me to your job. I’m ready to get started.
Steps for completing your project
After purchasing the project, send requirements so Justina can start the project.
Delivery time starts when Justina receives requirements from you.
Justina works on your project following the steps below.
Revisions may occur after the delivery date.
Understand Client Requirements & Support Guidelines
I will first review your business details, products/services, and any provided FAQs or chat scripts. This helps me understand your brand tone, customer expectations, and common issues so I can respond accurately and professionally from the start.