You will get Email & Chat Support Specialist · Daily Inbox Replies + Ticket Handling
Project details
If your inbox keeps piling up or your customers aren’t getting timely replies — I’ve got you covered.
I manage your daily communication with speed, clarity, and 100% accuracy, so you can focus on growing your business while your customers stay happy.
✨ What’s Included
📧 Daily email replies (fast + professional)
🔁 Follow-ups & reminders
🎫 Ticket creation + updates (Freshdesk/Zendesk)
🗂️ CRM updates
🧹 Inbox clean-up & organization
📝 End-of-day summary (optional)
✨ Why Clients Choose Me
⚡ Fast & clear communication
🎧 3+ years customer support experience
🔒 Reliable & consistent — zero missed messages
✔️ 100% accuracy + attention to detail
🤝 Friendly communication style customers love
✨ My Daily Workflow
Check inbox
Reply to all new messages
Send follow-ups
Create tickets if needed
Update CRM
End-of-day summary
Simple. Clear. Efficient.
✨ Who This Service Is Perfect For
Solo founders
Small businesses
Coaches / Consultants
Agencies
SaaS startups
Shopify store owners
If customer replies are slipping through the cracks — I’ll fix that immediately.
🚀 Let’s Get Started
Click Continue and send me a quick message about your inbox volume.
I’ll respond in minutes.
I manage your daily communication with speed, clarity, and 100% accuracy, so you can focus on growing your business while your customers stay happy.
✨ What’s Included
📧 Daily email replies (fast + professional)
🔁 Follow-ups & reminders
🎫 Ticket creation + updates (Freshdesk/Zendesk)
🗂️ CRM updates
🧹 Inbox clean-up & organization
📝 End-of-day summary (optional)
✨ Why Clients Choose Me
⚡ Fast & clear communication
🎧 3+ years customer support experience
🔒 Reliable & consistent — zero missed messages
✔️ 100% accuracy + attention to detail
🤝 Friendly communication style customers love
✨ My Daily Workflow
Check inbox
Reply to all new messages
Send follow-ups
Create tickets if needed
Update CRM
End-of-day summary
Simple. Clear. Efficient.
✨ Who This Service Is Perfect For
Solo founders
Small businesses
Coaches / Consultants
Agencies
SaaS startups
Shopify store owners
If customer replies are slipping through the cracks — I’ll fix that immediately.
🚀 Let’s Get Started
Click Continue and send me a quick message about your inbox volume.
I’ll respond in minutes.
Project Type
Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$50
|
Standard
$99
|
Advanced
$149
|
|---|---|---|---|
| Delivery Time | 1 day | 4 days | 7 days |
Number of Revisions | 1 | 2 | 4 |
Optional add-ons
You can add these on the next page.
Additional Revision
+$20Frequently asked questions
About Vivek Manishkumar
Email & Chat Support | Customer & Tech Support Specialist
Bhavnagar, India - 8:45 pm local time
I currently manage support for a global telecom brand, handling high-ticket volumes with 90%+ CSAT. Now I help online businesses, SaaS founders, and ecommerce teams streamline their support, reduce ticket load, and improve customer satisfaction.
What I do best
Email & chat support → clear, professional, accurate communication
Ticket handling → SLAs, escalations, detailed documentation
Customer operations → CRM updates, workflow clean-up, categorization
Troubleshooting basics → login issues, account access, browser/device conflicts
Inbox management → daily coverage, follow-ups, zero missed messages
Why clients rely on me
Clear, neutral English (great for US/UK/EU customers)
Calm, structured support even with frustrated customers
Fast communication + consistent daily availability
Think like an owner — solve root causes, not just reply to tickets
Tools I’m fluent with
Freshdesk, Zendesk, Gorgias, Intercom, Gmail/Outlook, Shopify, WooCommerce, Microsoft 365, Google Workspace, Notion, Trello, Asana.
If you’re looking for dependable daily support or want to reduce support workload with better workflows, I’d be happy to help.
Steps for completing your project
After purchasing the project, send requirements so Vivek Manishkumar can start the project.
Delivery time starts when Vivek Manishkumar receives requirements from you.
Vivek Manishkumar works on your project following the steps below.
Revisions may occur after the delivery date.
Daily email support workflow
I’ll handle all incoming emails, reply professionally, follow up, create tickets, and organize your inbox. I’ll update your CRM/helpdesk and ensure no message is missed.
Updates & tracking
I’ll log completed emails, track pending cases, update tickets/CRM, and ensure all important conversations are properly organized and easy for you to review.