You will get I will handle your Shopify customer support in English and French
Rising Talent
Rising Talent
Project details
Your French-speaking customers deserve the same quality support as your English ones. I make sure they get it.
I'm a bilingual EN/FR Virtual Assistant specialized in customer support for Shopify stores. I handle tickets, emails and live chat professionally in both languages, with a friendly tone aligned with your brand. With tools like Zendesk and Gorgias, I keep your inbox clean and your customers happy.
What makes me different : I bridge the gap between your English-speaking team and your French-speaking customers seamlessly — no delays, no miscommunication, no lost sales.
I'm a bilingual EN/FR Virtual Assistant specialized in customer support for Shopify stores. I handle tickets, emails and live chat professionally in both languages, with a friendly tone aligned with your brand. With tools like Zendesk and Gorgias, I keep your inbox clean and your customers happy.
What makes me different : I bridge the gap between your English-speaking team and your French-speaking customers seamlessly — no delays, no miscommunication, no lost sales.
Purpose
BusinessWhat's included
| Service Tiers |
Starter
$15
|
Standard
$30
|
Advanced
$55
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 3 | 6 | 12 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$3
Summary Report
+$4Frequently asked questions
About Massaran
Billingual Archivist & Document Management Expert/FR-EN /Senior
Abidjan, Cote d'Ivoire - 1:31 pm local time
What I do:
Document classification & archiving systems
French-English translation & bilingual documentation
Administrative support & data entry
Records management for NGOs, companies & institutions
You get precision, confidentiality, and on-time delivery — every time.
Steps for completing your project
After purchasing the project, send requirements so Massaran can start the project.
Delivery time starts when Massaran receives requirements from you.
Massaran works on your project following the steps below.
Revisions may occur after the delivery date.
review your requirements and access your support tool within 24 hours
I will contact you to confirm access details and review your brand guidelines before starting any customer interactions. Ensuite clique "Add"
Handle tickets and emails EN/FR
I respond to all customer messages in English and French, following your brand tone and delivering clean, organized work every day. Clique "Add