You will get I Will Manage End-to-End Customer Support for Your Business
Project details
I help businesses deliver exceptional customer support that improves customer satisfaction, builds loyalty, and strengthens long-term relationships. With 7+ years of experience managing both SMB and enterprise customers, I provide end-to-end support management, including email and chat support, ticket handling, escalations, process optimization, and customer communication.
I don't just answer tickets—I create support experiences that keep customers happy and help businesses grow.
📈 Proven experience managing portfolios of up to 70 SMB customers and 30 key accounts, driving customer retention, improving response processes, and building scalable support operations.
What sets me apart:
✅ Customer-first approach
✅ Strong communication and problem-solving skills
✅ Experience with leading support tools (Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Jira)
✅ Process-driven and data-oriented mindset
✅ Focus on long-term customer relationships and business outcomes
My goal is simple: provide reliable, proactive customer support that turns customers into long-term advocates for your business.
I don't just answer tickets—I create support experiences that keep customers happy and help businesses grow.
📈 Proven experience managing portfolios of up to 70 SMB customers and 30 key accounts, driving customer retention, improving response processes, and building scalable support operations.
What sets me apart:
✅ Customer-first approach
✅ Strong communication and problem-solving skills
✅ Experience with leading support tools (Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Jira)
✅ Process-driven and data-oriented mindset
✅ Focus on long-term customer relationships and business outcomes
My goal is simple: provide reliable, proactive customer support that turns customers into long-term advocates for your business.
Purpose
BusinessWhat's included
| Service Tiers |
Starter
$100
|
Standard
$250
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 7 days | 15 days | 30 days |
Number of Hours of Work | 4 | 4 | 4 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
About Ashish
Customer Success Consultant | Onboarding, Adoption & Client Growth
Mumbai, India - 3:32 pm local time
I am a Customer Success and Account Management professional with 7+ years of experience helping B2B SaaS companies improve customer experience, increase retention, and build long-term client relationships.
Throughout my career, I have worked with startups and growing companies to manage customer onboarding, account management, renewals, escalations, and customer support operations.
I can help your business with:
✅ Customer onboarding and implementation
✅ Customer success management and account management
✅ Email and chat support
✅ Customer retention and renewals
✅ Customer relationship management (CRM)
✅ Escalation handling and issue resolution
✅ Process documentation and SOP creation
✅ Customer health monitoring and engagement
✅ Cross-functional coordination with Sales, Product, and Support teams
✅ Building customer success processes from scratch
Tools I have worked with:
• Freshdesk / Zendesk
• HubSpot
• Zoho CRM
• Jira
• Microsoft Excel and Google Sheets
Why work with me?
✔ 7+ years of experience managing enterprise and SMB customers
✔ Strong communication and relationship-building skills
✔ Customer-first mindset with a focus on retention and growth
✔ Reliable, proactive, and detail-oriented professional
✔ Experience working with global customers and remote teams
If you're looking for someone who can deliver an excellent customer experience, improve customer retention, and become a trusted extension of your team, I'd love to work with you.
Let's connect and discuss how I can help your business grow.
Steps for completing your project
After purchasing the project, send requirements so Ashish can start the project.
Delivery time starts when Ashish receives requirements from you.
Ashish works on your project following the steps below.
Revisions may occur after the delivery date.
Understand your business, product, and customer support requirements
Review your existing support processes, tools, and ticket workflows