You will get I will manage your Airbnb guest communications and review responses
Project details
Struggling to keep up with guest messages, complaints, and reviews on your Airbnb or short-term rental? I'll handle it for you — professionally and on time.
I spent 1 year and 4 months managing a US-facing Airbnb account at Concentrix BPO, handling voice, chat, and email at high volume. I was promoted to Peer Mentor for consistently exceeding CSAT and FCR targets.
What I can do for you:
✔ Respond to guest inquiries within the hour
✔ Handle complaints, maintenance reports, and special requests
✔ Write professional responses to negative and positive reviews
✔ Create and organize guest message templates
✔ Coordinate check-in/out and turnovers via Breezeway or Guesty
Tools I use: Guesty, Enso Connect, Breezeway, Aloware, Dialpad, Asana, PriceLabs, Airbnb, VRBO, Booking.com, Trip.com
Available for US graveyard/overnight shifts. Fast, reliable, and guest-obsessed.
I spent 1 year and 4 months managing a US-facing Airbnb account at Concentrix BPO, handling voice, chat, and email at high volume. I was promoted to Peer Mentor for consistently exceeding CSAT and FCR targets.
What I can do for you:
✔ Respond to guest inquiries within the hour
✔ Handle complaints, maintenance reports, and special requests
✔ Write professional responses to negative and positive reviews
✔ Create and organize guest message templates
✔ Coordinate check-in/out and turnovers via Breezeway or Guesty
Tools I use: Guesty, Enso Connect, Breezeway, Aloware, Dialpad, Asana, PriceLabs, Airbnb, VRBO, Booking.com, Trip.com
Available for US graveyard/overnight shifts. Fast, reliable, and guest-obsessed.
Purpose
PersonalLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$120
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
About Sweet Jocel
STR Guest Communications VA | Airbnb BPO Specialist | Finance-Trained
Sarangani, Philippines - 7:37 am local time
I spent 1 year and 4 months handling guest communications for a US-facing Airbnb account at Concentrix, one of the world's largest BPOs. I managed voice, chat, and email inquiries at high volume, consistently hit CSAT and FCR targets, and was promoted to Peer Mentor — coaching new agents on guest handling best practices.
On the tools side, I'm comfortable with Guesty, Enso Connect, Breezeway, Dialpad, Aloware, Asana, PriceLabs, and OTAs like Airbnb, VRBO, Booking com, and Trip com.
My background in Financial Management (BSBA) and NC III Bookkeeping means I can also support payment reconciliation, invoicing, and owner reporting — useful if you want one VA who can handle both ops and admin.
I'm based in the Philippines and fully available for US graveyard/overnight shifts, so your guests are covered when you're not online.
Let's connect — I'm ready to start immediately.
Steps for completing your project
After purchasing the project, send requirements so Sweet Jocel can start the project.
Delivery time starts when Sweet Jocel receives requirements from you.
Sweet Jocel works on your project following the steps below.
Revisions may occur after the delivery date.
Step 2
Review your setup, inbox access, and house rules
Step 3
Handle guest messages, complaints, and requests