You will get I will manage your Amazon customer messages for 24 hours
Rising Talent
Project details
I will professionally handle your Amazon Buyer-Seller Messages for 24 hours, providing fast and friendly customer communication so you can focus on growing your business.
Good customer support reduces negative reviews, protects your seller account, and increases customer satisfaction — I will take care of everything quickly and professionally.
What’s Included
✔ Respond to Amazon customer messages
✔ Handle order issues, delivery questions, missing/damaged items
✔ Process returns/refunds (if authorized)
✔ Provide tracking updates
✔ Maintain your brand voice and tone
✔ Reduce complaints and negative feedback
✔ Daily summary report
Good customer support reduces negative reviews, protects your seller account, and increases customer satisfaction — I will take care of everything quickly and professionally.
What’s Included
✔ Respond to Amazon customer messages
✔ Handle order issues, delivery questions, missing/damaged items
✔ Process returns/refunds (if authorized)
✔ Provide tracking updates
✔ Maintain your brand voice and tone
✔ Reduce complaints and negative feedback
✔ Daily summary report
Purpose
BusinessIndustry
Animals & Pets, Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Fashion & Apparel, Food & Beverage, Lifestyle, Marketing & Advertising, Medical & Pharmaceutical, Retail & Wholesale, Sports & Fitness, WellnessLanguage
EnglishWhat's included $15
These options are included with the project scope.
$15
- Delivery Time 1 day
- Number of Revisions 2
- Number of Hours of Work 24
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5About Sadina
Amazon & Shopify Support | Virtual Assistant & Customer Service
100%
Job Success
Chattogram, Bangladesh - 1:24 pm local time
With 8+ years of experience supporting U.S.-based e-commerce sellers, I’ve handled thousands of customer inquiries, processed order/return workflows, and helped store owners maintain strong account health, 5-star ratings, and smooth backend operations.
I specialize in multi-channel customer service, order fulfillment, returns/refunds, A–Z claims, case management, and daily store administration across leading e-commerce platforms.
⭐ What I Can Help You With
📌 Customer Service (Email, Chat, Social DM)
Friendly, professional communication
Order/tracking support
Returns & refund handling
Review protection & issue resolution
Building SOPs and response templates
📌 Amazon Seller Central Support
Order & return management
A–Z claims & appeals
Case log creation & follow-ups
Account health monitoring
Listing issue resolution
📌 Shopify Store Operations
Order fulfillment & shipping updates
Refunds, exchanges & cancellations
Product updates (variants, stock, descriptions)
Customer communication
Store admin tasks
📌 Multi-Channel E-commerce Support
Walmart Seller Center
eBay Seller Hub
Etsy Order Support
Shipment tracking
Vendor communication
Dispute handling
📌 Reporting & Back-End Management
Google Sheets / Excel reporting
Inventory tracking
Daily/weekly KPI summaries
CRM & documentation tasks
⭐ Tools I Use Daily
Amazon Seller Central • Shopify Admin • Walmart Seller Center • eBay Seller Hub • Etsy
HelpScout • Zendesk • Gorgias • ShipStation • Google Sheets / Excel • ChatGPT-Assisted Support
⭐ Why Clients Work With Me
✨ 8+ years supporting U.S. e-commerce companies
✨ Fast, customer-first communication
✨ Accuracy and attention to detail
✨ Calm, professional, and solution-oriented
✨ Minimal supervision required
✨ Reliable overlap with U.S. business hours (11 AM – 10 PM BD time)
📩 Let’s Work Together
If you need a dependable, long-term e-commerce VA who can manage your customer support and daily operations with accuracy and care — I’d love to help.
Send me a message anytime.
Steps for completing your project
After purchasing the project, send requirements so Sadina can start the project.
Delivery time starts when Sadina receives requirements from you.
Sadina works on your project following the steps below.
Revisions may occur after the delivery date.
Share Access and SOPs or guideline if available.
I need access to the marketplace and CRM tools (if available). If you have existing SOPs you need me to follow to solve customer issues I need access to those as well. I would need you to answer my inquiries related to this job to get me started.