You will get I will manage your customer support using Zendesk, Freshdesk, or Intercom
Project details
I help businesses handle customer interactions efficiently using platforms like Zendesk, Freshdesk, and Intercom. From responding to tickets to organizing workflows and managing escalations, I ensure your support system runs smoothly and professionally.
What sets me apart is my ability to combine speed, empathy, and structure. I don’t just respond to customers, I make sure every interaction is clear, helpful, and aligned with your brand.
With experience supporting healthcare, telecom, automobile, real estate and service-based businesses, I understand how to handle high-volume inquiries, resolve issues quickly, and maintain strong customer satisfaction.
What You’ll Get:
Professional email and live chat support
Efficient ticket management and organization
Clear and empathetic communication
Escalation handling and follow-ups
Why Choose Me:
6+ years of customer support experience
Experience with CRM and support tools
Strong attention to detail and organization
Fast response time and reliability
Committed to long-term client success
My goal is to help you improve your customer experience, reduce response time, and ensure your customers feel heard and valued.
What sets me apart is my ability to combine speed, empathy, and structure. I don’t just respond to customers, I make sure every interaction is clear, helpful, and aligned with your brand.
With experience supporting healthcare, telecom, automobile, real estate and service-based businesses, I understand how to handle high-volume inquiries, resolve issues quickly, and maintain strong customer satisfaction.
What You’ll Get:
Professional email and live chat support
Efficient ticket management and organization
Clear and empathetic communication
Escalation handling and follow-ups
Why Choose Me:
6+ years of customer support experience
Experience with CRM and support tools
Strong attention to detail and organization
Fast response time and reliability
Committed to long-term client success
My goal is to help you improve your customer experience, reduce response time, and ensure your customers feel heard and valued.
Purpose
PersonalIndustry
Beauty & Cosmetics, Construction, Ecommerce, Legal, Lifestyle, Medical & Pharmaceutical, Real Estate, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$70
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 5 days |
Number of Hours of Work | 40 | 40 | 40 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20 - $140Frequently asked questions
About Benjamin Felix
Customer Support Specialist | Zendesk, Shopify & Intercom | FT
Abuja, Nigeria - 1:08 am local time
I specialize in delivering fast, empathetic, and solution-oriented support via email, live chat, and CRM systems. My focus is not just resolving issues, but creating a smooth and positive customer experience that builds trust and retention.
I have hands-on experience working with tools like Zendesk, Hubspot, Ring Central, Freshdesk, Intercom (practical exposure), as well as CRM platforms including Salesforce, Google Workspace, Apollo and CallRail.
In my previous roles, I have:
Handled high-volume inbound customer inquiries across multiple channels
Maintained high CSAT and QA scores while meeting KPIs like AHT and FCR
De-escalated difficult customer situations and turned complaints into resolutions
Supported remote teams and ensured consistent service delivery
I am highly reliable, detail-oriented, and responsive. If you’re looking for someone who can represent your brand professionally and take ownership of customer interactions, I’m ready to contribute from day one.
Steps for completing your project
After purchasing the project, send requirements so Benjamin Felix can start the project.
Delivery time starts when Benjamin Felix receives requirements from you.
Benjamin Felix works on your project following the steps below.
Revisions may occur after the delivery date.
Understand Your Business & Support Needs
I will review your business details, customer support requirements, tools, and expectations to ensure I fully understand your workflow and goals.
Setup & Access
I will get access to your support platform (Zendesk, Freshdesk, Intercom, or email/CRM tools) and review any existing tickets, templates, or guidelines.