You will get I will manage your social media community and provide customer support
Project details
Looking for a professional to bridge the gap between your brand and your community? I provide expert Bilingual (English & French) Community Management and Technical Support to ensure your users stay engaged and satisfied.
With a focus on rapid response times and technical accuracy, I handle everything from Discord/Slack moderation to Level 1 & 2 technical troubleshooting via email or live chat. My goal is to build trust with your customers while you focus on scaling your business. For what I can expect ( Proactive community engagement & spam moderation.
Detailed technical troubleshooting and ticket resolution.
Professional tone consistent with your brand voice.
Weekly activity reports with key performance insights (CSAT, response times)."
With a focus on rapid response times and technical accuracy, I handle everything from Discord/Slack moderation to Level 1 & 2 technical troubleshooting via email or live chat. My goal is to build trust with your customers while you focus on scaling your business. For what I can expect ( Proactive community engagement & spam moderation.
Detailed technical troubleshooting and ticket resolution.
Professional tone consistent with your brand voice.
Weekly activity reports with key performance insights (CSAT, response times)."
Purpose
PersonalIndustry
Agriculture, Animals & Pets, Arts & Design, Biotech, Education, Engineering, Environmental, Fashion & Apparel, Gaming, Government & Public Sector, Legal, Lifestyle, Manufacturing & Storage, Medical & Pharmaceutical, Music, Photography, Real Estate, Retail & Wholesale, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$250
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 5 | 15 | 30 |
Scriptwriting | - | ||
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20 - $80
Additional Hour of Work
+$20
Scriptwriting
(+ 5 Days)
+$50
Summary Report
(+ 5 Days)
+$30
Live Chat Support
(+ 5 Days)
+$100Frequently asked questions
About Chaima
El Kef, Tunisia - 12:21 pm local time
Steps for completing your project
After purchasing the project, send requirements so Chaima can start the project.
Delivery time starts when Chaima receives requirements from you.
Chaima works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Access
We discuss your specific needs, and you provide access to the necessary platforms (Discord, Zendesk, etc.) and brand guidelines
Initial Setup & Review
I configure my workspace and review your FAQ or internal documentation to ensure I'm ready to answer any user query accurately.