You will get organized operations, tasks, and project workflows
Project details
You will get a structured operations workflow that helps your team stay organized, track tasks, and execute projects more efficiently.
I help founders and teams organize tasks, workflows, and project tracking systems so work becomes clearer and easier to manage.
This project can help with:
• Organizing tasks and project workflows
• Improving team coordination and visibility
• Structuring operational processes
• Creating a clearer execution system
Ideal for startups, e-commerce teams, and founders managing multiple projects.
I help founders and teams organize tasks, workflows, and project tracking systems so work becomes clearer and easier to manage.
This project can help with:
• Organizing tasks and project workflows
• Improving team coordination and visibility
• Structuring operational processes
• Creating a clearer execution system
Ideal for startups, e-commerce teams, and founders managing multiple projects.
Purpose
BusinessIndustry
Business Services & Consulting, Data Analytics, Ecommerce, Logistics & Supply Chain Management, Retail & Wholesale, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$90
|
Advanced
$180
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Revisions | 1 | 2 | 3 |
Number of Hours of Work | 2 | 3 | 8 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | |
Formatting & Clean Up | |||
Project Management Support | - | ||
Travel Planning | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Revision
+$15
Additional Hour of Work
+$25
Organize & Classify/Tag Files
(+ 1 Day)
+$20
Project Management Support
(+ 1 Day)
+$35Frequently asked questions
About Soufiane
Customer Operations & Support Automation Specialist
Sale, Morocco - 9:00 pm local time
I step in to keep customer operations and internal workflows running smoothly so teams can focus on growth instead of firefighting.
👤 Who I Am
I work in Customer Operations supporting Sony PlayStation EU/UK, handling complex escalations, order issues, and operational coordination across multiple internal teams where mistakes directly impact revenue and customer trust.
⚙️ What I Do
🚨 Managing escalated customer cases and supervisor requests requiring senior review
💳 Reviewing and approving refund, replacement, and compensation requests based on company policies
📦 Resolving complex order issues including payment problems, cancellations, missing items, and delivery disputes
🛒 Supporting Shopify order management and post-purchase customer cases
🚚 Investigating shipment delays and coordinating with logistics partners to resolve delivery issues
📊 Monitoring ticket queues and service performance to maintain response and resolution standards
📋 Contributing to internal documentation and procedures to reduce repeated customer issues
🤝 Coordinating with internal teams, logistics partners, and vendors to resolve customer cases
🛠 Tools I Work With
• Salesforce, Zendesk, HubSpot Service Hub, Freshdesk
• SAP enterprise order management systems
• Shopify e-commerce operations
• NICE CXone
• Excel & Google Sheets
• ClickUp / Asana
✅ Why Clients Hire Me
• Calm and structured when handling difficult customer situations
• Trusted with complex and sensitive cases
• Careful with policies and operational details
• Clear communication with customers and internal teams
• Reliable and consistent
If your customer operations feel overloaded or chaotic, I can step in and bring structure.
📩 Send me a message.
Steps for completing your project
After purchasing the project, send requirements so Soufiane can start the project.
Delivery time starts when Soufiane receives requirements from you.
Soufiane works on your project following the steps below.
Revisions may occur after the delivery date.
Workflow Review
I review your current tasks, tools, and workflows to identify bottlenecks and improvement opportunities.
Workflow Organization
I organize your tasks, priorities, and workflow structure to create a clearer operational system.