You will get a 15-day customer support pilot for your Shopify store.
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Project details
I provide execution-driven customer support operations for Shopify and eCommerce brands through a structured 15-Day Customer Support Pilot Program.
This service is designed for businesses that need organized, professional, and reliable customer support without the hassle of managing daily support operations internally.
I help brands manage:
• Email & ticket support
• Order tracking and refund handling
• Live chat communication
• Inbox organization and workflow setup
• Customer satisfaction improvement
• Support operations optimization
I work with tools like Zendesk, Gorgias, Freshdesk, Shopify, Gmail, and Slack to ensure smooth communication and faster response handling.
My approach focuses on:
✔ Human and professional communication
✔ Faster response workflows
✔ Organized ticket management
✔ Clear support processes
✔ Better customer experience
This pilot program allows businesses to experience a structured customer support system before long-term collaboration.
Whether you run a Shopify store, ecommerce brand, or growing online business, I can help streamline your support operations and improve customer satisfaction through practical execution and reliable communication.
This service is designed for businesses that need organized, professional, and reliable customer support without the hassle of managing daily support operations internally.
I help brands manage:
• Email & ticket support
• Order tracking and refund handling
• Live chat communication
• Inbox organization and workflow setup
• Customer satisfaction improvement
• Support operations optimization
I work with tools like Zendesk, Gorgias, Freshdesk, Shopify, Gmail, and Slack to ensure smooth communication and faster response handling.
My approach focuses on:
✔ Human and professional communication
✔ Faster response workflows
✔ Organized ticket management
✔ Clear support processes
✔ Better customer experience
This pilot program allows businesses to experience a structured customer support system before long-term collaboration.
Whether you run a Shopify store, ecommerce brand, or growing online business, I can help streamline your support operations and improve customer satisfaction through practical execution and reliable communication.
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Construction, Cybersecurity, Data Analytics, Ecommerce, Fashion & Apparel, Food & Beverage, Government & Public Sector, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Medical & Pharmaceutical, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$15
|
Advanced
$25
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 15 days |
Number of Hours of Work | 5 | 15 | 30 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
Frequently asked questions
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SR
Steve R.
Feb 12, 2021
SEO|Adwords|Graphics|Keyword research|Blogs
About Anshul
Ecommerce Customer Support Specialist | Zendesk | Gorgias | Shopify
100%
Job Success
Vaishali, India - 11:13 am local time
I help ecommerce businesses streamline customer support operations, improve response efficiency, and deliver exceptional customer experiences using Shopify, Zendesk, and Gorgias.
I have experience working with Tata Group retail and ecommerce brands, including StarQuik, Westside, and Zudio, supporting customer experience operations, order management, returns, refunds, and customer communication workflows.
My expertise includes:
✔ Shopify Customer Support
✔ Zendesk Ticket Management
✔ Gorgias Helpdesk Operations
✔ Email & Live Chat Support
✔ Order Management
✔ Refund & Exchange Processing
✔ Order Tracking & Delivery Support
✔ Customer Experience Operations
✔ Customer Retention Support
✔ Helpdesk Workflow Optimization
✔ Chargeback & Dispute Documentation Support
✔ Shopify, Stripe & PayPal Case Assistance
What I can help with:
✅ Managing customer inquiries and support tickets
✅ Organizing Zendesk and Gorgias workflows
✅ Handling order issues, tracking requests, and delivery concerns
✅ Processing refunds, returns, exchanges, and customer resolutions
✅ Supporting dispute documentation and payment-related cases
✅ Creating structured support processes and SOPs
✅ Improving response consistency and customer satisfaction
Certifications:
• Zendesk CX Foundations
• Gorgias Certified Agent
• Shopify Store Management
• HubSpot CRM Certification
• Customer Service Fundamentals
• Virtual Assistant Operations
Why work with me?
✔ Experience supporting large-scale retail and ecommerce operations
✔ Tata Group retail ecosystem experience (StarQuik, Westside, Zudio)
✔ Ecommerce-focused support specialist
✔ Process-driven and detail-oriented
✔ Strong customer communication skills
✔ Reliable workflow management
I believe great customer support is more than answering tickets—it is about creating positive customer experiences, protecting revenue, and helping ecommerce brands grow with confidence.
Let's discuss how I can support your ecommerce operations and customer experience goals.
Steps for completing your project
After purchasing the project, send requirements so Anshul can start the project.
Delivery time starts when Anshul receives requirements from you.
Anshul works on your project following the steps below.
Revisions may occur after the delivery date.
Support Setup & Access
Review Shopify store, support tools, FAQs, and customer workflows before starting operations.
Customer Support Management
Handle customer emails, tickets, order tracking, refunds, and live chat support professionally.