You will get I will provide bilingual admin, operations and customer support
Project details
I provide professional bilingual admin, operations and customer support services to help businesses stay organized, productive and responsive.
With experience in customer service, operations support, CRM management and administrative coordination, I help companies improve their daily workflow while ensuring smooth communication with clients and teams.
My services include:
• Customer Support (Email & Chat)
• Administrative Assistance
• CRM Updates & Management
• Data Entry & Organization
• Operations Support
• Email Management
• Project Coordination
• Bilingual Support (French & English)
I am detail-oriented, organized and committed to delivering reliable, high-quality support adapted to your business needs.
Whether you are a startup, agency, ecommerce business or growing company, I can help you save time, improve efficiency and maintain excellent customer experiences.
Why work with me?
Fluent in French & English
Professional Communication
Fast Response Time
Reliable & Organized
Flexible & Adaptable
Let’s work together to keep your business running smoothly.
With experience in customer service, operations support, CRM management and administrative coordination, I help companies improve their daily workflow while ensuring smooth communication with clients and teams.
My services include:
• Customer Support (Email & Chat)
• Administrative Assistance
• CRM Updates & Management
• Data Entry & Organization
• Operations Support
• Email Management
• Project Coordination
• Bilingual Support (French & English)
I am detail-oriented, organized and committed to delivering reliable, high-quality support adapted to your business needs.
Whether you are a startup, agency, ecommerce business or growing company, I can help you save time, improve efficiency and maintain excellent customer experiences.
Why work with me?
Fluent in French & English
Professional Communication
Fast Response Time
Reliable & Organized
Flexible & Adaptable
Let’s work together to keep your business running smoothly.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Fashion & Apparel, Financial Services, Logistics & Supply Chain Management, Marketing & Advertising, Medical & Pharmaceutical, Real Estate, Software, Telecommunications, Transportation & AutomotiveLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$60
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 7 days |
Number of Revisions | 1 | 2 | 3 |
Number of Hours of Work | 5 | 10 | 20 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | |||
Travel Planning | - | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10 - $25
Additional Revision
+$5
Additional Hour of Work
+$10Frequently asked questions
About Estellina
Operations & Executive Support Specialist | Customer Success | Project
Montagne Blanche, Mauritius - 8:15 pm local time
I help founders and growing businesses stay organised, improve operations and deliver outstanding customer experiences.
With over 8 years of experience in Customer Success, Operations, Executive Support and Team Management, I've managed teams of up to 40 people and portfolios of more than 150 client accounts in fast-paced international environments.
I enjoy bringing structure to growing businesses whether that's coordinating projects, improving workflows, supporting executives, managing client relationships or ensuring day-to-day operations run smoothly.
Here's how I can help:
• Executive & Virtual Assistance
• Operations Management
• Customer Success & Account Management
• Project Coordination
• Team Management
• Administrative Support
• CRM Management
• Customer Support (Email, Chat & Phone)
• Process Improvement & SOP Documentation
• Reporting & KPI Tracking
I'm comfortable working with Microsoft Office, Google Workspace, Slack, Microsoft Teams, Notion, HubSpot, Zendesk, Freshdesk, CRM platforms, Zoom, Loom and AI tools such as ChatGPT/ Claude.
Clients appreciate that I'm proactive, organised and dependable. Once I understand the objective, I take ownership, communicate clearly and make sure things get done.
Fluent in English and French, I work with businesses across different industries and time zones and I'm always ready to learn new systems and adapt to new challenges.
If you're looking for someone who combines operational thinking with excellent client service and strong organisational skills, I'd be happy to discuss how I can support your business.
Steps for completing your project
After purchasing the project, send requirements so Estellina can start the project.
Delivery time starts when Estellina receives requirements from you.
Estellina works on your project following the steps below.
Revisions may occur after the delivery date.
Project Review & Planning
Review client requirements, tools, tasks and business needs before starting the project.
Admin & Operations Support
Complete the requested admin, customer support and operational tasks professionally and efficiently.