You will get professional customer support for your business
Project details
I provide professional customer support that helps businesses stay organized, responsive, and focused on growth. With experience in SaaS, financial services, and client management, I understand how to handle customers with care while keeping operations running smoothly.
What sets me apart is my ability to step in quickly, communicate clearly, and manage support across email, chat, and CRM systems without constant oversight. I don’t just respond to messages — I help improve your overall customer experience.
What sets me apart is my ability to step in quickly, communicate clearly, and manage support across email, chat, and CRM systems without constant oversight. I don’t just respond to messages — I help improve your overall customer experience.
Purpose
BusinessIndustry
Ecommerce, Financial Services, Medical & Pharmaceutical, Real Estate, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$140
|
Advanced
$270
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 2 | 5 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20 - $45
Additional Hour of Work
+$25
CRM Setup & Organization
(+ 2 Days)
+$60
Priority Support (Same-Day Response)
+$30Frequently asked questions
About Shaina
Customer Support & Operations Specialist | CRM | Project Management
Atlanta, United States - 12:27 am local time
I currently work in a SaaS support role, where I assist clients with troubleshooting, managing tickets, and ensuring a smooth customer experience. I’m experienced in handling high-volume support environments while staying organized, responsive, and solutions-focused.
My background also includes working in the financial industry and real estate, which has strengthened my ability to communicate clearly, manage sensitive information, and support clients with professionalism and care.
I can help with:
Customer support (email, chat, ticketing systems)
CRM management and organization
Client onboarding and follow-ups
Administrative and operational support
Workflow and process improvement
I’m reliable, detail-oriented, and easy to work with. I take pride in making sure things run smoothly behind the scenes so you can focus on growing your business.
If you’re looking for someone who can jump in, learn quickly, and support your team effectively, I’d love to connect.
Steps for completing your project
After purchasing the project, send requirements so Shaina can start the project.
Delivery time starts when Shaina receives requirements from you.
Shaina works on your project following the steps below.
Revisions may occur after the delivery date.
Begin Customer Support
I start handling inquiries, responding to messages, and managing tickets across your support channels.
Ongoing Support & Communication
I continue providing support, keeping responses timely and aligned with your brand voice.