You will get Bilingual Customer Service Representative - Chat, Email, Phone support
Rising Talent
Rising Talent
Project details
As a professional Customer Service Representative, I specialize in delivering top-quality support through chat, email, and phone. I’m dedicated to providing timely, empathetic, and solution-oriented assistance that ensures every customer feels valued and heard.
With a strong focus on clear communication, problem-solving, and customer satisfaction, I handle inquiries with professionalism and care. Whether it’s managing live chat conversations, resolving email tickets, or assisting clients over the phone, I make sure every interaction strengthens trust and brand loyalty.
With a strong focus on clear communication, problem-solving, and customer satisfaction, I handle inquiries with professionalism and care. Whether it’s managing live chat conversations, resolving email tickets, or assisting clients over the phone, I make sure every interaction strengthens trust and brand loyalty.
Purpose
PersonalIndustry
Business Services & Consulting, Ecommerce, Marketing & Advertising, Nonprofit, TelecommunicationsLanguage
FrenchWhat's included
| Service Tiers |
Starter
$30
|
Standard
$50
|
Advanced
$75
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 7 days |
Number of Hours of Work | 4 | 10 | 25 |
Scriptwriting | - | ||
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20 - $30
Additional Hour of Work
+$10
Scriptwriting
(+ 1 Day)
+$20About Jitseri
Bilingual Customer Support Specialist | Technical Assistance via Email
Kinshasa, Congo, the Democratic Republic of the - 5:12 am local time
My name is Musene, and I’m a dedicated Customer Support and Sales Professional with more than 3 years of experience working with international companies like Concentrix and Webhelp.
I specialize in providing top-quality customer service through chat, email, and phone support, helping clients build trust, retain customers, and increase satisfaction. I’m also skilled in sales and upselling, assisting customers in making informed purchase decisions while meeting company goals.
What I do best:
✅ Professional email, chat, and phone support
✅ Sales assistance, upselling & cross-selling to boost conversions
✅ CRM management (Zendesk, HubSpot, Freshdesk, Salesforce)
✅ Order tracking, dispute resolution, and client retention
Why clients work with me:
✅ Fully bilingual communication (English & French)
✅ Reliable, polite, and solution-oriented approach
✅ Fast learner, adaptable to new tools and workflows
✅ Always available and responsive
I’m passionate about helping businesses retain loyal customers and increase revenue through clear and friendly communication.
Let’s connect — I’m available now to support your team and delight your customers.
Steps for completing your project
After purchasing the project, send requirements so Jitseri can start the project.
Delivery time starts when Jitseri receives requirements from you.
Jitseri works on your project following the steps below.
Revisions may occur after the delivery date.
i will start handling your customer request (emails, chat, or calls)
i will provide professional and friendly customer support for your business through chat, email, or call or social media my goal is to make every customer to feel valued and satisfied by offering quick, clear, and polite communication