You will get a professional email and chat support for your online store
Project details
With years of customer service experience and proven skill in tools like Zendesk, Freshdesk, and HubSpot, I provide professional, friendly, and accurate support for your online store. I understand how every message impacts your brand and sales. My approach combines empathy, speed, and attention to detail, ensuring your customers always feel valued and heard.
Whether you need someone to handle inquiries, manage orders, or maintain satisfaction, I work as an extension of your team, keeping communication smooth and consistent. Expect clear updates, quick resolutions, and service that reflects your brand perfectly.
Whether you need someone to handle inquiries, manage orders, or maintain satisfaction, I work as an extension of your team, keeping communication smooth and consistent. Expect clear updates, quick resolutions, and service that reflects your brand perfectly.
Project Type
Ecommerce Management, Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$180
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 7 days |
Number of Revisions | 1 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Fast delivery
(+ 1 Day)
+$30Frequently asked questions
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PD
Paula D.
May 28, 2025
Meditation/visualization experiment participant
About Esther
Proactive E-commerce Customer Support Specialist | Freshdesk & Zendesk
Uyo Itam, Nigeria - 11:54 am local time
I’m a dedicated E-commerce Customer Support Specialist with 4+ years of experience providing fast, reliable, and empathetic support to online stores, logistics companies, and retail brands. I help businesses turn customer interactions into repeat sales by ensuring every inquiry is handled with care, accuracy, and professionalism.
Why Clients Work With Me
✔ Shopify Order Management: Skilled in end-to-end order processing, tracking, refunds, exchanges, and order updates that keep customers informed and satisfied.
✔ Customer Experience & Helpdesk Systems: Experienced in Zendesk, HubSpot, and Freshdesk for efficient ticket organization, tagging, and reporting. I create macros and workflows that streamline responses and boost resolution speed.
✔ Data-Driven Problem Solving: Beyond resolving issues, I track recurring problems in Google Workspace to identify trends and reduce repeat contacts.
✔ Knowledge Management & Workflow Tools: I use tools like Notion to document processes, manage support databases, and track team tasks for smoother collaboration and faster response times.
✔ Reliable Administrative Support: Organized, dependable, and proactive, especially during high-volume periods like holiday or sales seasons.
Results You Can Expect
• Prompt, professional responses across chat, email, and phone channels.
• Consistent follow-ups that increase customer trust and retention.
• Smooth coordination with logistics or fulfillment teams for timely resolutions.
I don’t just close tickets, I deliver customer experiences that build loyalty and keep your brand top of mind.
Let’s work together to create a dependable, empathetic, and scalable support system that helps your customers feel valued every step of the way.
Steps for completing your project
After purchasing the project, send requirements so Esther can start the project.
Delivery time starts when Esther receives requirements from you.
Esther works on your project following the steps below.
Revisions may occur after the delivery date.
Setup and review.
I review your current workflows, FAQs, and templates, then align my responses with your tone and preferences.
Support delivery.
I begin handling customer inquiries (emails/chats) according to your chosen tier and provide updates on trends or issues.