You will get I will provide professional email and customer support for your business
Project details
You'll get a complete customer support system, not just someone to reply to messages, but a VA who builds the process behind it. I create organized response templates, FAQ sheets, canned replies, and escalation workflows so your support runs smoothly and consistently.
I specialize in webinar communities, online education, and small businesses. I handle member inquiries, explain schedules and policies, respond professionally to complaints, and make sure no message falls through the cracks.
Every deliverable is tailored to your brand tone and ready to use from day one. If you're tired of answering the same questions over and over, I'll build the system that handles it for you.
I specialize in webinar communities, online education, and small businesses. I handle member inquiries, explain schedules and policies, respond professionally to complaints, and make sure no message falls through the cracks.
Every deliverable is tailored to your brand tone and ready to use from day one. If you're tired of answering the same questions over and over, I'll build the system that handles it for you.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Marketing & Advertising, Real Estate, Retail & Wholesale, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$35
|
Standard
$75
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Hours of Work | 3 | 8 | 20 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$13
Live Chat Support
+$15
Summary Report
(+ 1 Day)
+$10Frequently asked questions
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ML
Mariano L.
Apr 5, 2022
Customer Representatives needed for Short-Term Vacation Rental Company.
About Rowena
General Virtual Assistant | Customer Support Specialist
Quezon City, Philippines - 3:26 pm local time
With 11+ years of experience in the BPO industry, I specialize in customer support, email management, technical support, and virtual assistance. I've handled high-volume inboxes, live chat, data entry, and order fulfillment, and I always deliver on time.
What I bring to your business:
- Fast, professional responses that keep your customers happy
- Experience with email platforms, and CRM tools
- Strong attention to detail in data entry and research tasks
- Availability for full-time or part-time work (30+ hrs/week)
- A 5.0 rating from my previous Upwork client
I hold a Bachelor of Science in Information Technology from Bestlink College of the Philippines and I'm fluent in English.
If you need someone dependable, detail-oriented, and ready to hit the ground running, let's talk. Send me a message and I'll respond within the hour.
Steps for completing your project
After purchasing the project, send requirements so Rowena can start the project.
Delivery time starts when Rowena receives requirements from you.
Rowena works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery Call / Intake
I'll review your business, customer pain points, and current support setup to understand what's needed.
Build Scripts & Templates
I'll create customized response templates, FAQ sheets, and canned replies based on your brand tone and policies.