You will get I will provide professional email support for your eCommerce brand
Project details
I specialize in helping e-commerce brands deliver fast, professional email support that builds trust and keeps customers coming back. With experience using platforms like Shopify, Amazon Seller Central, Gorgias, and other CRMs, I take a calm, detail-oriented approach that ensures every customer feels heard and helped. You’ll get reliable service, clear communication, and inbox support that actually makes your day easier
Project Type
Ecommerce Management, Project Management, Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$25
|
Standard
$50
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 5 days |
Number of Revisions | 1 | 2 | 2 |
Optional add-ons
You can add these on the next page.
Additional Revision
+$5
Daily Inbox Summary Report
+$10About Jecinta
Ecommerce CX Specialist for DTC Brands | Shopify, Amazon, Gorgias |ETC
Nairobi, Kenya - 2:09 pm local time
I specialize in managing high volume support environments while protecting customer loyalty and brand reputation.
âś” Managed 80 to 120 plus tickets daily across email and chat while maintaining SLA compliance
âś” Handled refunds, exchanges, disputes, and chargebacks using Shopify, Loop Returns, and Amazon Seller Central
âś” Reduced repeat contacts by proactively resolving shipping issues through Narvar and carrier coordination
âś” Led quality calibration sessions and coached agents to improve CSAT and resolution accuracy
I am experienced with:
• Gorgias
• Zendesk
• Help Scout
• Shopify
• Amazon Seller Central
• Loop Returns
• Narvar
• NetSuite
• Slack and Google Workspace
I do not just respond to tickets. I identify patterns, reduce escalations, and improve processes to strengthen retention.
If you are looking for a dependable, metrics driven support specialist who understands ecommerce operations behind the scenes, I would love to support your team.
Steps for completing your project
After purchasing the project, send requirements so Jecinta can start the project.
Delivery time starts when Jecinta receives requirements from you.
Jecinta works on your project following the steps below.
Revisions may occur after the delivery date.
Set up and review support platform
I’ll log into your system, check how tickets are handled, and review past customer conversations and products.
Respond to customer emails
I’ll provide timely, helpful responses to customer inquiries based on your guidelines and tone of voice.