You will get Tech Support, Virtual Assistance, and Customer Support
Project details
Do you need a professional who can handle both your customers and your tech?
Stop juggling multiple freelancers. I am a Google-Certified IT Professional with 7+ years of operational experience. I bridge the gap between technical troubleshooting and high-quality support, ensuring your business runs without bottlenecks.
Why work with me?
Hybrid Expertise: I provide the technical precision of an IT Specialist and the soft skills of a seasoned support lead.
Reliability: With 7 years of hands-on management, I maintain a calm, professional workflow under pressure.
Clear Communication: Professional English skills ensure your customers receive clear, brand-aligned communication.
My Services:
Customer Support: Managing tickets (Freshdesk), handling complaints, and providing fast, empathetic responses.
Technical Support: Troubleshooting bugs and managing remote systems.
Virtual Assistance: Inbox management, data entry, and record-keeping.
Process Optimization: Creating clear, step-by-step SOPs to save your team time.
Need to fix a technical bug and clear your inbox? Let’s get your operations running efficiently today.
Stop juggling multiple freelancers. I am a Google-Certified IT Professional with 7+ years of operational experience. I bridge the gap between technical troubleshooting and high-quality support, ensuring your business runs without bottlenecks.
Why work with me?
Hybrid Expertise: I provide the technical precision of an IT Specialist and the soft skills of a seasoned support lead.
Reliability: With 7 years of hands-on management, I maintain a calm, professional workflow under pressure.
Clear Communication: Professional English skills ensure your customers receive clear, brand-aligned communication.
My Services:
Customer Support: Managing tickets (Freshdesk), handling complaints, and providing fast, empathetic responses.
Technical Support: Troubleshooting bugs and managing remote systems.
Virtual Assistance: Inbox management, data entry, and record-keeping.
Process Optimization: Creating clear, step-by-step SOPs to save your team time.
Need to fix a technical bug and clear your inbox? Let’s get your operations running efficiently today.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Education, Events Planning, Fashion & Apparel, Food & Beverage, Gaming, Lifestyle, Retail & Wholesale, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$50
|
Advanced
$80
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 7 days |
Number of Hours of Work | 4 | 15 | 30 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - |
About Ovishek
VA | IT & Customer Support | Community Moderator
Hajiganj, Bangladesh - 2:35 am local time
I don't just complete tasks; I focus on creating structured processes that ensure your business runs smoothly, day after day.
How I Solve Your Problems:
IT & Help Desk Support: Technical issues can grind a business to a halt. I provide hands-on troubleshooting for Windows, Linux (ubuntu/debian), and mobile ecosystems (Android/iOS). Whether it is resolving network connectivity issues, managing user permissions via CLI, or setting up secure account configurations, I ensure your systems remain stable so you can focus on growth.
Virtual Assistance: You need someone who is as detail-oriented as you are. I handle your daily administrative workload with absolute accuracy—from organizing records and tracking inventory to coordinating with suppliers. I focus on the "background" work so that your day-to-day operations stay organized and error-free.
Community Moderation & Client Support: Your community and customers deserve empathy and clarity. I use Freshdesk to manage tickets and resolve conflicts professionally. Because I am currently pursuing a degree in Psychology, I bring a unique, human-centric approach to moderation, ensuring that every user interaction is handled with the right balance of policy and empathy.
Technical Documentation & Clarity: Complex systems are only useful if you can understand them. I specialize in turning complicated processes into simple, repeatable Standard Operating Procedures (SOPs). If you have a task that needs to be done the same way every time, I will document it so it is easy for you or your team to follow.
Why My Background Matters:
Proven Reliability: My 7-year track record in high-pressure operations has taught me that accuracy is non-negotiable. I take pride in being a dependable professional who follows instructions carefully and communicates proactively.
Technical Versatility: I am not just an administrator; I am a problem-solver who can navigate different OS environments and use command-line tools to fix technical bottlenecks that others might miss.
Global Communication: With an IELTS Academic score of 7.0, I provide clear, professional communication that bridges technical language with plain, actionable English, ensuring no misunderstandings.
Credentials & Tools:
Certifications: Google IT Support Professional Certificate.
Education: Currently pursuing B.Sc. in Psychology (O.P. Jindal Global University).
Technical Toolkit: Freshdesk, Slack, Google Workspace, Microsoft 365, Bash, PowerShell, CMD, and Oracle VirtualBox.
I am a dedicated, process-driven worker focused on delivering high-quality, practical results. If you are looking for a long-term partner to help streamline your operations and provide consistent support, let’s connect.
Steps for completing your project
After purchasing the project, send requirements so Ovishek can start the project.
Delivery time starts when Ovishek receives requirements from you.
Ovishek works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Audit & Strategy Call
I will review your current workflow, help desk setup, and technical environment. We will have a brief discussion to align on your brand voice and support goals.
Implementation & Setup
I will document your core processes into SOPs, configure your Freshdesk/ticketing system, and set up your automated response library (canned responses).