You will get I will set up and configure your Zendesk help desk from scratch
Project details
Your support team is drowning in tickets. Customers wait hours for a reply. Agents waste time on tasks that should be automated. The problem is not your team, it is a Zendesk setup that was never properly configured.
And it is my job to solve these problems as an expert.
I will build your Zendesk help desk from the ground up, ticket routing that sends every issue to the right agent instantly, automation rules that handle repetitive tasks without human input, SLA policies that keep your team accountable, and macros that cut reply time in half.
Every configuration is tailored to your business.
Nothing generic, nothing left broken.
These are what my services include:
Ticket routing, triggers, and automation rules
Custom views, macros, and canned responses
SLA policies and agent workspace setup
Shopify or CRM integration (Premium)
Full handover documentation
Your support system will run faster, cleaner, and without the chaos, from day one.
And it is my job to solve these problems as an expert.
I will build your Zendesk help desk from the ground up, ticket routing that sends every issue to the right agent instantly, automation rules that handle repetitive tasks without human input, SLA policies that keep your team accountable, and macros that cut reply time in half.
Every configuration is tailored to your business.
Nothing generic, nothing left broken.
These are what my services include:
Ticket routing, triggers, and automation rules
Custom views, macros, and canned responses
SLA policies and agent workspace setup
Shopify or CRM integration (Premium)
Full handover documentation
Your support system will run faster, cleaner, and without the chaos, from day one.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$20
|
Standard
$100
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 7 days |
Number of Revisions | 1 | 2 | 3 |
Frequently asked questions
2 reviews
(2)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
AA
Alex A.
Jul 6, 2026
HubSpot CRM Specialist – Setup, Pipelines & Automation
Paul is exceptional at what he does. He set up our entire HubSpot CRM — pipelines, automation workflows, and an AI chatbot for support — and delivered beyond expectations. Communication was fast and clear, the work was tailored to our actual process (not a generic template), and everything was tested and working from day one. If you need a HubSpot expert who gets it right the first time, hire Paul.
AO
Ayotunde O.
Jun 27, 2026
Zendesk Email Integration for Shopify
Excellent experience working with Paul. He delivered high-quality work, communicated effectively, and completed the Zendesk email integration exactly as requested.
He was proactive, professional, and attentive to details. I highly recommend him and look forward to working with him again.
He was proactive, professional, and attentive to details. I highly recommend him and look forward to working with him again.
About Paul
Customer Support & AI Automation | Zendesk | Hubspot| Gorgias CRM Bot
100%
Job Success
Lekki, Nigeria - 9:42 pm local time
I am a Customer Support Specialist and CRM Automation Expert focused exclusively on two industries where client experience directly drives revenue: real estate and spa & wellness. I set up, configure, and automate the full support infrastructure, helpdesk, CRM, chatbot, and workflow automation — so businesses in these niches run faster, respond smarter, and retain more clients without adding headcount.
I work across Zendesk, Gorgias, HubSpot, Freshdesk, Intercom, Pipedrive, Zapier, and Make. Every platform I use is connected to a specific outcome, not just installed and left running.
Real Estate CRM Setup, Lead Automation & Client Communication
Real estate agencies lose deals to slow follow-up, not bad leads. I configure HubSpot and Pipedrive CRM systems built specifically for real estate, five-stage lead pipelines, automated follow-up sequences, lead scoring rules, and agent task management. Every inbound inquiry from listing portals, website forms, and social media is captured automatically, assigned to the right agent, and followed up without manual input.
I build Zapier and Make automation workflows that sync lead data across platforms, trigger instant agent notifications, and keep the CRM updated without anyone touching a spreadsheet. For client-facing communication, I set up Zendesk helpdesk environments with ticket routing for buyer inquiries, seller inquiries, rental applications, maintenance requests, and complaints — each category routed to the correct team with SLA policies and escalation rules configured.
I also deploy AI-powered support chatbots using Intercom that handle first-line property inquiries, viewing requests, and application FAQs around the clock, escalating to a live agent only when needed, and logging every conversation back into the CRM automatically.
Spa & Wellness Helpdesk Automation, Booking Support & Client Retention
Spa and wellness businesses run on repeat clients and word-of-mouth. Both depend entirely on how well the business communicates. I build the support and automation systems that make that communication consistent, fast, and effortless.
I set up Gorgias and Freshdesk helpdesk environments with intent-based ticket routing, automated responses for booking inquiries, cancellation and refund workflows, VIP client tagging, and CSAT tracking. For multi-location spa businesses, I configure separate location queues, location-level SLA policies, and unified reporting dashboards so management has visibility across every branch.
I build Make and Zapier automation ecosystems that connect booking platforms, CRM systems, email marketing tools, and support inboxes — so every appointment confirmation, post-visit follow-up, review request, and rebooking prompt goes out automatically without any manual triggering. I also design and deploy AI chatbots for spa websites using Intercom and Gorgias AI — trained on service menus, pricing, availability FAQs, and booking flows — so clients get answers and book appointments at any hour.
What I deliver across both niches:
Zendesk setup and optimization, ticket routing, SLA configuration, macros, help center buildout
Gorgias CRM automation, auto-reply rules, intent routing, refund and cancellation workflows
HubSpot CRM configuration, pipeline setup, follow-up sequences, lead scoring, Zapier integration
Freshdesk helpdesk setup, multi-location routing, canned responses, knowledge base, SOP documentation
Pipedrive CRM setup, deal pipeline configuration, contact management, sales automation
Intercom setup — AI chatbot deployment, onboarding flows, live chat configuration
Zapier and Make automation — cross-platform workflow builds, lead sync, notification routing, data management
AI chatbot development — conversation flow design, FAQ training, escalation logic, CRM integration
Full customer support system buildout — end-to-end setup across helpdesk, CRM, automation, and chatbot
Who I work with:
Real estate agencies that need a CRM and support system built from scratch. Spa and wellness brands that need helpdesk automation and client communication systems. Multi-location service businesses that need support infrastructure that scales. Founders and operators who need a customer support specialist to take ownership of the entire support function and deliver a working system, not just advice.
Every engagement ends with a fully documented, handoff-ready support system that the team can run independently or I stay on to manage it.
customer support specialist, CRM automation expert, Zendesk setup, Gorgias automation, HubSpot CRM real estate, Freshdesk helpdesk setup, Pipedrive CRM configuration, Intercom chatbot, AI chatbot development, Zapier automation, Make automation, real estate CRM setup, spa customer
Steps for completing your project
After purchasing the project, send requirements so Paul can start the project.
Delivery time starts when Paul receives requirements from you.
Paul works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery
Review your setup, support volume, and team structure
Configuration
Build ticket routing, automation rules, views, and macros