You will get I will set up and manage your multilingual customer support (FR, EN, ES)
Top Rated
Top Rated
Project details
Struggling with slow responses, customer complaints, or overwhelmed inboxes?
I help businesses fix their customer support by handling emails, chats, and client communication in French, English, and Spanish — quickly and professionally.
My goal is simple: improve your response time, reduce complaints, and keep your customers satisfied.
I help businesses fix their customer support by handling emails, chats, and client communication in French, English, and Spanish — quickly and professionally.
My goal is simple: improve your response time, reduce complaints, and keep your customers satisfied.
Industry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Legal, Marketing & Advertising, Real Estate, Retail & Wholesale, Telecommunications, Transportation & Automotive, Travel & TourismWhat's included
| Service Tiers |
Starter
$150
|
Standard
$350
|
Advanced
$700
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 10 days |
Number of Hours of Work | 5 | 15 | 30 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - | - |
25 reviews
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FF
Fabian F.
May 9, 2026
Allrounder / Telemarketing for ES & FR
Sedonou Theonas did an outstanding job. Communication was professional and fast throughout the entire project. He understood the requirements immediately, worked very efficiently, and delivered high-quality results on time.
ET
Eduardo T.
Apr 10, 2026
Bilingual Virtual Assistant (French & Spanish) with Project Management Skills
The best colleague I have work with. He is very responsible, disciplined and organized.
JT
Jennifer T.
Mar 23, 2026
Bilingual FRENCH/ENGLISH Cold Caller for Real Estate Business
Great experience working with Sedonou. Reliable, efficient, and delivered exactly what was needed. Would definitely hire again!
TM
Tanguy M.
Jan 16, 2026
Data Extraction and Entry on another Software
FF
Fabian F.
Oct 9, 2025
Translate Helpkey with ChatGPT
Thank you for your good work...all the time!
About Sedonou Theonas
Multilingual Customer Support | Lead Generation | B2B-B2C | FR/EN/ES
100%
Job Success
Cotonou, Benin - 6:17 am local time
I specialize in customer support, customer service, B2B communication, and operational coordination. My goal is simple: ensure your customers receive fast, professional, and solution-oriented support while helping your business run smoothly and efficiently.
What I can do for your business:
🎯 Customer Support & Customer Service
• Email Support
• Live Chat Support
• Ticket Management
• Customer Care
• Customer Follow-up
• Complaint Handling
• Issue Resolution
• Customer Retention
• Order Tracking and Support
🎯 Multilingual Communication (French | English | Spanish)
• Support customers across multiple markets
• Deliver clear and professional communication
• Eliminate language barriers and improve customer satisfaction
• Build strong relationships with clients and prospects
🎯 B2B Telemarketing & Lead Generation
• Cold Calling
• Appointment Setting
• Lead Qualification
• Prospect Follow-up
• Outbound Customer Outreach
• CRM Updates and Pipeline Management
🎯 Operations & Project Coordination
• Task Coordination
• Workflow Monitoring
• Team Communication
• Reporting and Follow-up
• Process Improvement
• Administrative and Operational Support
Tools & Platforms:
• Google Workspace
• Microsoft Office Suite
• Excel
• CRM Systems
• Helpdesk Platforms
• VoIP Systems
• Project Management Tools
Why work with me?
✔ 7+ years of professional experience
✔ Fluent in French, English, and Spanish
✔ Strong communication and problem-solving skills
✔ Customer-focused and detail-oriented
✔ Reliable, proactive, and organized
✔ Committed to delivering high-quality work on time
I believe that excellent customer support is one of the most powerful drivers of customer loyalty and business growth. Whether you need a dedicated customer support specialist, a customer service representative, or a professional to manage client communications across multiple languages, I'm ready to help.
Let's discuss how I can support your customers and contribute to your business success.✨
Steps for completing your project
After purchasing the project, send requirements so Sedonou Theonas can start the project.
Delivery time starts when Sedonou Theonas receives requirements from you.
Sedonou Theonas works on your project following the steps below.
Revisions may occur after the delivery date.
Project Review & Setup
I review your requirements, understand your business needs, and get access to your tools (email, CRM, chat platforms).
Customer Support Execution
I start handling customer messages (email/chat) in French, English, and Spanish while ensuring fast, professional, and consistent responses.