You will get organised admin systems and smoother business workflows
Project details
Running a business is demanding — admin tasks, invoices, emails, workflows, and systems can quickly become overwhelming. I help tradies and service-based businesses streamline administration, improve organisation, and create more efficient workflows so they can focus on running their business.
What sets me apart is my combination of over 10 years of business administration experience, hands-on business ownership experience, and strong systems knowledge, including support for Xero and ServiceM8. I don’t just complete tasks — I help identify inefficiencies, improve processes, and create practical solutions that save time and reduce stress.
Whether you need an admin reset, workflow improvements, better organisation, or reliable operational support, I provide professional, practical assistance tailored to your business.
What sets me apart is my combination of over 10 years of business administration experience, hands-on business ownership experience, and strong systems knowledge, including support for Xero and ServiceM8. I don’t just complete tasks — I help identify inefficiencies, improve processes, and create practical solutions that save time and reduce stress.
Whether you need an admin reset, workflow improvements, better organisation, or reliable operational support, I provide professional, practical assistance tailored to your business.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$120
|
Standard
$360
|
Advanced
$1,200
|
|---|---|---|---|
| Delivery Time | 2 days | 21 days | 60 days |
Number of Hours of Work | 2 | 8 | 30 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | |
Formatting & Clean Up | - | - | |
Project Management Support | - | - | - |
Travel Planning | - | - | - |
Frequently asked questions
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MS
Mark S.
Apr 14, 2025
Business Information Researcher
Katherine has been an absolute delight to work with, she got the initial brief and got on with the job without any fuss or micro managing. She was self motivated and delivered what was required in spades.
LG
Lynn G.
Mar 15, 2025
Trip Planning Assistance for Sydney, Australia
SS
Spiro S.
Feb 10, 2025
Australian Virtual Assistant
Excellent work. Thanks Katherine
About Katherine
Business Administration & Operations Specialist
100%
Job Success
Woronora Heights, Australia - 9:20 am local time
As an Australian-based Business Administration & Operations Specialist and former business owner, I bring over 20 years of experience supporting businesses with administration, systems, customer communication, documentation, and process improvement.
I understand that business owners are often stretched thin and need someone dependable who can step in, solve problems, and keep things moving. I pride myself on being proactive, detail-oriented, and quick to learn new systems and processes.
I specialise in helping businesses streamline operations, improve organisation, and reduce administrative overwhelm.
My areas of expertise include:
• Business administration and operational support
• Xero administration and invoice management
• ServiceM8 administration and job management support
• Professional document creation (fillable Word and PDF forms, reports, procedures, templates)
• Report writing and operational documentation
• Training manuals and support documentation
• Website content, blog writing, and SEO-focused articles
• Graphic design (flyers, brochures, newsletters, branded materials)
• Email marketing and customer communications
• Social media content support
• Travel research, bookings, and itinerary planning
• Research and information gathering
• Small-scale project coordination
• Website and intranet administration
I am highly tech-savvy and adapt quickly to new software, systems, and workflows, helping businesses improve efficiency without adding complexity.
If you are looking for reliable, professional support to help your business run more smoothly, I would love to discuss how I can help.
Steps for completing your project
After purchasing the project, send requirements so Katherine can start the project.
Delivery time starts when Katherine receives requirements from you.
Katherine works on your project following the steps below.
Revisions may occur after the delivery date.
Business Discovery & Admin Review
We discuss your business, current admin processes, challenges, and pain points. I identify bottlenecks, inefficiencies, and areas where systems or workflows can be improved.
Systems & Workflow Assessment
I review your administration workflow, documentation, Xero and/or ServiceM8 processes (if applicable), and identify opportunities to improve organisation and efficiency.