You will get I will test your app or service in El Salvador with real user feedback
Top Rated
Top Rated
Project details
I provide professional usability and functionality testing for apps, digital wallets, and online services. With hands-on experience from platforms like Tester Work and Stellar, I deliver structured reports, real user feedback, and visual evidence to help you improve performance and UX across devices and networks.
I specialize in testing mobile apps, digital platforms, and telecom services in real environments within El Salvador and Latin America. My testing includes usability, functionality, and performance checks, following real user journeys.
You’ll receive detailed written reports, screenshots or video proof, and clear recommendations for improvement. I adapt quickly to new tools, follow dialogue-based scripts, and provide honest, actionable feedback.
Why choose me?
✅ Real user insights from actual field testing
✅ Experienced in structured QA reports
✅ Fast communication and adaptable workflow
✅ 100% human testing with transparent documentation
I specialize in testing mobile apps, digital platforms, and telecom services in real environments within El Salvador and Latin America. My testing includes usability, functionality, and performance checks, following real user journeys.
You’ll receive detailed written reports, screenshots or video proof, and clear recommendations for improvement. I adapt quickly to new tools, follow dialogue-based scripts, and provide honest, actionable feedback.
Why choose me?
✅ Real user insights from actual field testing
✅ Experienced in structured QA reports
✅ Fast communication and adaptable workflow
✅ 100% human testing with transparent documentation
Project Type
Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$40
|
Standard
$100
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Revisions | 1 | 1 | 1 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$25 - $50
Additional Revision
+$3Frequently asked questions
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LW
Lisa W.
Jun 16, 2026
Bilingual Operations Specialist (English & Spanish) – 40h/week, 6/9 months project
It was a pleasure working together. Thank you for your dedication, responsiveness, and positive attitude throughout the project. We appreciate your efforts and wish you continued success in your future opportunities.
EI
Egor I.
May 7, 2026
Consumer Insights Interview (Income, Payments & Financial Behavior) in El Salvador
I really enjoyed working with Dely. I am completely satisfied with the result.
YT
Yosef T.
Feb 1, 2026
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Dely did an amazing job. Much more than expected. She dive in very deep to understand my business and help me to make it better from the beginning. I will definitely hired again soon.
BS
Bianca S.
Dec 10, 2025
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Primoz B.
Dec 3, 2025
El Salvador - Digicel - Call Test
About Claudia Dely
UX & CX Auditor | Web & App Testing | Customer Journey Analysis
100%
Job Success
San Salvador, El Salvador - 1:59 am local time
I help companies improve their websites, mobile apps, and digital customer journeys by identifying usability issues, friction points, and service gaps before they impact customer satisfaction and revenue.
My background combines Customer Experience, Aviation Operations, Manual QA Testing, Mystery Shopping, and AI-powered support optimization, allowing me to evaluate digital experiences from both a technical and real customer perspective.
Instead of simply reporting bugs, I deliver structured, executive-ready reports that help businesses understand **why users struggle, where they abandon the journey, and which improvements should be prioritized first.**
Core Services
🔍 UX & Customer Journey Audits
I evaluate websites, mobile apps, and digital platforms as a real customer would.
Deliverables include:
• Executive Summary
• Customer Journey Review
• UX & Usability Findings
• Annotated Screenshots
• Severity Assessment (High / Medium / Low)
• Prioritized Recommendations
✅ Manual QA Testing
• Functional Testing
• Regression Testing
• User Acceptance Testing (UAT)
• Website & Mobile App Testing
• Cross-browser and device validation
📊 Customer Experience & Mystery Shopper Evaluations
• Digital Mystery Shopping
• Customer Journey Analysis
• Service Quality Audits
• Customer Support Evaluation
• CX Diagnostic Reports
✈️ Aviation & Airline Claims Consulting
Leveraging extensive experience in airline operations and passenger rights support.
Services include:
• Airline Claims Analysis
• Passenger Rights Documentation Review
• Service Recovery Strategies
• Operational Process Review
🤖 AI Support & Workflow Optimization
• AI Chatbot Testing
• Conversational Flow Evaluation
• Spanish Voice Data Collection
• Customer Support Workflow Optimization
What Clients Receive
✔ Executive-level reports
✔ Actionable recommendations
✔ Visual evidence with annotated screenshots
✔ Clear prioritization of issues
✔ Business-focused insights—not just bug lists
I enjoy helping businesses see their products through the eyes of real users and transforming those observations into practical improvements that enhance customer experience, reduce friction, and support business growth.
If you're looking for someone who combines analytical thinking, customer experience expertise, and structured reporting, I'd love to learn more about your project. Send me a message, and let's build a better experience for your users together. 😊
Steps for completing your project
After purchasing the project, send requirements so Claudia Dely can start the project.
Delivery time starts when Claudia Dely receives requirements from you.
Claudia Dely works on your project following the steps below.
Revisions may occur after the delivery date.
Initial review
I confirm test scope, platform, and expected deliverables.
Test execution
I perform usability and performance testing (with screenshots or video).