You will get an Inbound Customer Service Rep for Billing, Tech Support & Upselling
Project details
As a seasoned Inbound Customer Service Representative with over 5 years of experience at IQOR, working on behalf of Bell Aliant Canada, I specialize in resolving billing issues, basic technical problems, and upselling additional services. I’ve managed high volumes of inbound calls while maintaining professionalism, empathy, and efficiency. Whether it’s walking customers through billing adjustments, troubleshooting internet or phone service issues, or identifying opportunities to introduce new services that fit their needs, I always focus on creating a positive customer experience. My calm, clear communication style and strong problem-solving skills help build trust quickly. What sets me apart is my ability to handle complex customer concerns with patience while still meeting performance metrics like call resolution time and upsell conversions. I’m here to represent your brand with care, consistency, and a focus on both customer satisfaction and business success.
Purpose
BusinessIndustry
TelecommunicationsLanguage
EnglishWhat's included $40
These options are included with the project scope.
$40
- Delivery Time 1 day
- Number of Email Sends 50
- Summary Report
Optional add-ons
You can add these on the next page.
Additional Outbound Call
+$15
Additional Email Send
+$15
Scriptwriting
+$15About Icon
Customer Success & Sales Rep | Voice, Chat & Email Support
Al Barsha, United Arab Emirates - 9:33 am local time
Hi! I’m Icon Plana, a dedicated and versatile remote worker with 6 years of experience in telesales, inbound customer service, and administrative support. I’ve worked with clients across the U.S., Canada, and the Middle East—delivering results in fast-paced environments like BPOs, real estate, insurance, and digital services.
I’m not just here to fill a role—I’m here to add value, build strong client relationships, and support your business goals.
Here’s what I bring to your team:
1. Telesales & Cold Calling (B2B & B2C)
Top Sales Agent multiple times
Skilled in cold outreach, warm follow-ups, upselling, and lead conversion
Sold SEO services to U.S. & Canadian small business owners
Telecom billing & plan upselling experience (Bell Aliant)
Confident, persuasive, and never pushy
2. Inbound Customer Service
Handled support calls, billing concerns, account updates, and customer complaints
Always calm, professional, and solution-focused—even under pressure
Strong communication skills with a neutral, friendly tone
Experience with phone, email, and chat support channels
3. Administrative & Virtual Assistance
Former admin/receptionist for a real estate company in Dubai
Managed schedules, data entry, documentation, and office coordination
Proficient in CRM tools, Google Workspace, Microsoft Office
Reliable with task management and team support
Why Clients Hire Me:
✔️ 6 years of hands-on experience
✔️ Strong communication + proven sales results
✔️ Organized, adaptable, and detail-oriented
✔️ Based in Dubai – available evenings (up to 4 hrs/day)
✔️ Professional, friendly, and client-focused
If you’re looking for a remote team member who gets things done, speaks clearly, sells smartly, and supports customers with care—you’re in the right place.
Let’s connect and make your business run smoother and sell stronger.
Steps for completing your project
After purchasing the project, send requirements so Icon can start the project.
Delivery time starts when Icon receives requirements from you.
Icon works on your project following the steps below.
Revisions may occur after the delivery date.
Review client materials
I’ll carefully review all provided documentation, support guides, and upselling offers to understand your products and customer needs.
Set up tools and communication
I’ll log into any CRM, ticketing, or call systems and ensure everything is ready for smooth call handling.