You will get increased the business revenue by prioritizing amazing customer service
Project details
Is your business losing customers due to unsatisfied customer service?
Do your customers struggle with long response times on their inquiries?
Do you wish to address your customer needs immediately as they request? Or follow up with them as soon as they signup for your service?
⭐You are in the Right Place!
⭐Customer’s Satisfaction is “THE KEY” of your business!
⭐About 96% of customers say that customer service is important in their choice of loyalty to a brand. Businesses can grow revenues between 4% and 8% above their market when they prioritize better customer service experiences.
⭐I am here to help you grow your business by providing excellent customer support. I provide Top-notch live chat support, email support, and social media support. I can make your customers super happy.
⭐I can assist you with any of the below:
- General customer support queries (Live chat, email, SMS, Facebook, Instagram, Freshdesk and Edesk)
- Take messages from customers & forward queries on Respond to queries with an agreed script or even without a script.
- Respond to customer support queries by email.
Reach out to me via Upwork messages for any questions!
Regards,
Muhammad Waqas Malik
Do your customers struggle with long response times on their inquiries?
Do you wish to address your customer needs immediately as they request? Or follow up with them as soon as they signup for your service?
⭐You are in the Right Place!
⭐Customer’s Satisfaction is “THE KEY” of your business!
⭐About 96% of customers say that customer service is important in their choice of loyalty to a brand. Businesses can grow revenues between 4% and 8% above their market when they prioritize better customer service experiences.
⭐I am here to help you grow your business by providing excellent customer support. I provide Top-notch live chat support, email support, and social media support. I can make your customers super happy.
⭐I can assist you with any of the below:
- General customer support queries (Live chat, email, SMS, Facebook, Instagram, Freshdesk and Edesk)
- Take messages from customers & forward queries on Respond to queries with an agreed script or even without a script.
- Respond to customer support queries by email.
Reach out to me via Upwork messages for any questions!
Regards,
Muhammad Waqas Malik
Purpose
PersonalIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Data Analytics, Ecommerce, Education, Energy, Events Planning, Financial Services, Food & Beverage, Government & Public Sector, Hardware & Electronics, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Nonprofit, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$100
|
Advanced
$130
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 14 | 21 | 28 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
About Muhammad Waqas
Customer Service Representative| Email /Live Chat/Social Media Support
Lahore, Pakistan - 10:18 pm local time
Do your customers struggle with long response times on their inquiries?
Do you wish to address your customer needs immediately as they request? Or follow up with them as soon as they sign-up for your service?
About 96% of customers say that customer service is important in their choice of loyalty to a brand. Businesses can grow revenues between 4% and 8% above their market when they prioritize better customer service experiences.
📢 About Me
Hi! I am Waqas, a detail-oriented and results-driven Customer Service Specialist/Representative with excellent written communication abilities.
I provide customer service via email, chat and social media support.
My proficiency with customer service helps me produce outstanding results every time. My skills as a team member will allow me to produce excellent results over a period of time.
I am convinced that I can help you build an excellent service. I have the ability to produce consistent results with responsive customer service and strong writing skills.
🎯 My Professional Goal
To provide Businesses & Startups with effective customer service. I know how to listen to customers and resolve their issues quickly.
🙃 WHY CHOOSE ME?
✔️4+ years of experience in Customer Service using different CRM tools.
✔️Has good interpersonal skills and strategic thinker with a positive attitude, initiative, able to work in a fast-paced environment. Has the ability to multi-task, adapt to change, and achieve results with accuracy.
✔️I have years of experience handling all types of customers so rest assured that your customers are handled in a professional and friendly manner.
✔️I’m efficient, honest, dedicated to my work, and always gives more than 100% effort to make sure that the project become successful.
✔️I am quick to learn new systems, programs, and process which means that I can work with minimal supervision.
👨💻 My Area of Expertise in Customer Service
✔️Email Support (Edesk, Bliss, Gmail).
✔️Live Chat Support via Freshdesk.
✔️Social Media Support via Facebook/Instagram Messenger, and other online chat application platforms.
✔️Microsoft Office Word, Excel, and Spreadsheet.
✔️Excellent in speaking and writing in the English language.
🤙 I have done the following projects;
♦ Customer service for Gallant Sports UK (E-commerce company).
♦ Email Support for riders at Uber.
♦ Live Chat Operator for Talabat (UAE food delivery company).
👇 Tools I have worked on:
♦ Bliss & Edesk (Email Support)
♦ Freshdesk (Live Chat Support)
♦ Shopify
♦ Amazon/eBay
♦ Slack
♦ Trustpilot
♦ Linnworks
♦ Hurrier
♦ Messenger( Facebook & Instagram)
With these experiences, I still never stop to learn new technology. I am continually checking new web tools to stay competitive and more efficient with my home job. My goal is to provide out-most work satisfaction and a wonderful working experience with my clients.
I am available for the short or long term and pride myself on delivering high quality, fast and accurate services.
Thank you for taking the time to review my profile.
Look forward to hearing from you soon.
Best,
Muhammad Waqas Malik
Steps for completing your project
After purchasing the project, send requirements so Muhammad Waqas can start the project.
Delivery time starts when Muhammad Waqas receives requirements from you.
Muhammad Waqas works on your project following the steps below.
Revisions may occur after the delivery date.
Website link
Provide me your business website or any link where I can learn your FAQs and see about your products.
Confirmation
Please confirm that your business is not related in any of the following. Because I do not provide support for following business. 1. Alcohol 2. Gambling websites 3. Dating websites / Music 4. Fake reviews / subscribers 5. Life insurance