You will get IT Support | SEO & Digital Marketing | CRM | Global Client Success | 10 Yrs
Project details
Tired of juggling separate freelancers for tech, marketing & client coordination? Hire ONE expert who scales with you.
👋 I'm Dhruvi—10‑year global pro (US, UK, AU, CA, NZ) streamlining ops, boosting growth and delighting customers.
WHAT I DELIVER
 IT & Helpdesk
• Microsoft 365 / AD / Azure user mgmt
• Rapid fixes for system, app, login & network issues
• SOPs + vendor liaison to stop repeat problems
 Digital Marketing & SEO
• Reputation management (surface good reviews, bury the bad)
• Full SEO audits & on‑page optimisation for ranking wins
• Lead‑gen, outreach & content calendars
• Dashboards that prove ROI
🤝Client Success & CRM
• Managed 45+ UK healthcare accounts, aligning clients & recruiters
• Power‑user of Zoho, Salesforce, HubSpot, clean pipelines & reports
• Daily comms, escalation & feedback loops that keep everyone synced
WHY ME
âś… One contact, zero chaos
âś… Strategy and execution, measured results
✅ Cross‑time‑zone communication mastery
âś… Scales from startup to enterprise
RESULTS
• 70+ digital brands dominated SERPs & reputation
• 99.9 % IT issue resolution for enterprise users
• Pipelines that drive repeat revenue & referrals
Run smoother, grow faster, let's talk!
👋 I'm Dhruvi—10‑year global pro (US, UK, AU, CA, NZ) streamlining ops, boosting growth and delighting customers.
WHAT I DELIVER
 IT & Helpdesk
• Microsoft 365 / AD / Azure user mgmt
• Rapid fixes for system, app, login & network issues
• SOPs + vendor liaison to stop repeat problems
 Digital Marketing & SEO
• Reputation management (surface good reviews, bury the bad)
• Full SEO audits & on‑page optimisation for ranking wins
• Lead‑gen, outreach & content calendars
• Dashboards that prove ROI
🤝Client Success & CRM
• Managed 45+ UK healthcare accounts, aligning clients & recruiters
• Power‑user of Zoho, Salesforce, HubSpot, clean pipelines & reports
• Daily comms, escalation & feedback loops that keep everyone synced
WHY ME
âś… One contact, zero chaos
âś… Strategy and execution, measured results
✅ Cross‑time‑zone communication mastery
âś… Scales from startup to enterprise
RESULTS
• 70+ digital brands dominated SERPs & reputation
• 99.9 % IT issue resolution for enterprise users
• Pipelines that drive repeat revenue & referrals
Run smoother, grow faster, let's talk!
Purpose
PersonalIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Logistics & Supply Chain Management, Software, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$120
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 7 days |
Number of Revisions | 1 | 2 | 3 |
Number of Hours of Work | 2 | 4 | 8 |
Basic Photo Editing | - | - | |
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | - | ||
Travel Planning | - | - |
Optional add-ons
You can add these on the next page.
Customer Support/IT support/Email Setups/SEO
+$200
1 review
(1)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
EZ
Ernestine Z.
Sep 9, 2025
Call Agent Agreement
good
About DHRUVI
Customer Service & Tech Support | Desktop Application, Application
Ahmedabad, India - 11:44 am local time
Need someone who can handle customer support like a pro, fix tech issues before they escalate, build rock-solid SOPs, and lead with clarity across chat, email, and phone? That’s exactly what I do, and I’ve been doing it successfully across five global markets for over a decade.
I bring 10+ years of deep, hands-on experience delivering exceptional customer and tech support, managing high-performing remote teams, and optimizing operations for fast-growing businesses across the US, UK, Australia, Canada, and New Zealand.
What I Bring to the Table
360° Multichannel Support (Chat • Email • Calls)
Led and scaled remote support teams handling hundreds of tickets per week across multiple channels
Maintained high CSAT and retention rates through empathy-driven service and proactive resolution
Supported both B2B and B2C environments—from onboarding and troubleshooting to post-sale care
Tech Support That Solves, Not Stalls
Resolved user issues, platform errors, product bugs, and system glitches quickly and clearly
Supported SaaS, e-commerce, IT, and healthcare platforms with professionalism and empathy
Built knowledge bases, documentation, and help center content to reduce ticket load and improve UX
CRM & Helpdesk Expertise:
Salesforce, Zendesk, ZOHO CRM, HubSpot, Freshdesk, Intercom, Gorgias, LiveChat, Tidio, Slack, Trello, ClickUp, Asana
From building out custom workflows to optimizing automations and reporting—I make your tools work harder for you.
Operations & Leadership
Managed remote support teams of 20+ agents across time zones
Designed SOPs, onboarding systems, QA procedures, and performance dashboards
Worked directly with founders, devs, and marketing teams to align customer experience with company goals
Built hiring pipelines and scalable training frameworks to ensure consistency across rapid growth
Marketing & eCommerce Experience
Supported 7-figure e-commerce brands on platforms like Shopify, WooCommerce, Amazon, and custom CMS
Handled refunds, chargebacks, escalations, and supplier errors efficiently
Helped improve retention and upsell opportunities by combining timely support with customer insight
Global Communication That Connects
Having supported customers and internal teams across:
United States • United Kingdom • Australia • Canada • New Zealand
I tailor communication style, tone, and urgency depending on who I’m supporting and where they’re from.
Why Clients Love Working With Me
I genuinely care about customer experience
I show up, stay consistent, and deliver results
I hit the ground running—no hand-holding needed
I turn support into a competitive advantage, not just a back-end function
If you’re ready to elevate your support, streamline operations, and impress your customers—I’m ready to help you do exactly that.
Let’s build something better together.
Steps for completing your project
After purchasing the project, send requirements so DHRUVI can start the project.
Delivery time starts when DHRUVI receives requirements from you.
DHRUVI works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Requirement Review
• I’ll review your submitted details, tools, and goals. • If anything is unclear, I’ll message you immediately for clarification. • We’ll align on priority tasks and platforms.
System Access & Kickoff
• You’ll grant access to CRM, Helpdesk, Google Drive, or relevant tools. • I’ll set up any templates, trackers, or workflows needed for success. • Optional: 15-min onboarding call to align expectations.