You will get IT Support Specialist Windows and Mac Troubleshooting and Cybersecurity
Project details
I bring a proactive, results-driven approach to resolving technical issues efficiently. With expertise in helpdesk support, troubleshooting, network security, and cloud platforms, I ensure seamless IT operations for businesses.
What sets this project apart is my bilingual proficiency (English & Spanish), allowing me to assist diverse teams effectively. I focus on fast response times, clear communication, and customized solutions tailored to each client's needs. Whether it's resolving system issues, optimizing workflows, or enhancing cybersecurity, I deliver reliable IT support that keeps businesses running smoothly.
What sets this project apart is my bilingual proficiency (English & Spanish), allowing me to assist diverse teams effectively. I focus on fast response times, clear communication, and customized solutions tailored to each client's needs. Whether it's resolving system issues, optimizing workflows, or enhancing cybersecurity, I deliver reliable IT support that keeps businesses running smoothly.
Purpose
PersonalIndustry
Biotech, Cybersecurity, Financial Services, Hardware & Electronics, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$35
|
Advanced
$40
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 5 days |
Number of Revisions | 1 | 1 | 2 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | - | - |
Project Management Support | |||
Travel Planning | - | - | - |
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RM
Richard M.
Nov 27, 2025
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RM
Richard M.
Nov 13, 2025
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RM
Richard M.
Nov 13, 2025
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RM
Richard M.
Nov 13, 2025
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RM
Richard M.
Oct 27, 2025
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About George
Management Professional in IT Support and PM
100%
Job Success
Panama, Panama - 11:49 am local time
financial services and professional services sectors. Track record of reducing operational costs,
strengthening cybersecurity posture, and delivering CRM and process automation initiatives
that directly improve revenue performance. Experienced engaging C-level stakeholders — CIOs,
CTOs, and board members — to align IT investment with strategic business goals. (English /
Spanish/Romanian), based in Panama with international exposure across Europe and Latin
America.
CORE MANAGEMENT COMPETENCIES:
⮚ Productivity improvement, being able to transform idea into actions;
⮚ Client management: sales and offering custom solutions;
⮚ Training and leading the team members;
⮚ Project management, strategic planning and development;
⮚ Resolution of emerging problems that require immediate action.
TECHNICAL KNOLEDGE:
⮚ Microsoft Office Advanced, Office 365 administration
⮚ Installing Software, Hardware and Networking
⮚ Cyber security
SKILLS:
Analytical thinking, fast problem solving, focus on the task at hand even under pressure, team player as well team leader, flexible and receptive to new trends, firmness in decision- making with calculated risk, results orientated, ambitious enterprising person, persuasive, good listener, relationship-builder.
EDUCATION:
Bachelor Degree: Electronic Engineering
Major: Industrial Robots
Polytechnic University Timisoara, Romania 2003
Professional Experience:
IT Manager – SweetWater Securities Inc. (2021 – Present)
- Define IT and cybersecurity roadmap aligned to corporate growth strategy, advising on
technology investment priorities
- Negotiated vendor contracts across hardware, SaaS and managed services, achieving 15% cost
reduction without service degradation
- Implemented Salesforce CRM and DocuSign e-signature platform, digitizing the full client
onboarding and sales workflow
- Designed layered cybersecurity framework reducing exposure across endpoints, cloud assets
and third-party integrations
- Manage relationships with 8+ technology vendors, owning evaluation, selection and contract
lifecycle
International Clients & Logistics Manager – MIRAME (2019 – 2021)
- Increased revenue by 20% through B2B client acquisition.
- Managed full sales cycle, prospecting, negotiation, closing.
- Built long-term client relationships and partnerships.
Senior File Engineer / Consultant – Lingo24 (2015 – 2019)
- Worked with international clients delivering technical solutions.
- Collaborated with project teams to solve complex challenges.
- Improved client satisfaction through efficient service delivery.
Project Manager – ATOS IT Solutions (2014 – 2015)
- Managed enterprise IT projects aligned with business objectives.
- Identified clients need and proposed scalable solutions.
- Led budget planning and cost control for various projects.
- Conducted negotiations with vendors and stakeholders to optimize project outcomes.
- Delivered executive-level presentations to board members and senior leadership.
- Ensured alignment between technical delivery and strategic business goals.
Technical Support Manager / Project Manager – Lingo24 (2007 – 2014)
- Handled client-facing technical operations, ensuring timely resolution of complex issues.
- Diagnosed and resolved technical challenges, improving overall client satisfaction.
- Optimized workflows and processes to enhance delivery efficiency.
- Coordinated with international stakeholders to ensure smooth project execution.
- Managed project timelines, resources, and deliverables to meet client expectations.
- Supported pre-sales efforts by helping translate technical issues into practical solutions.
Steps for completing your project
After purchasing the project, send requirements so George can start the project.
Delivery time starts when George receives requirements from you.
George works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Assessment & Requirements Gathering
Review the client's needs, systems, and any provided documentation. Identify key issues and define the scope of work.
Issue Diagnosis & Troubleshooting
Analyze reported problems and perform troubleshooting. Provide solutions for hardware, software, or network-related issues.