You will get Italian Customer Support for E-commerce (Email & Chat Assistance)
Rising Talent
Project details
You will receive clear, professional and reliable customer support and virtual assistance services tailored to your business needs. I help businesses manage daily communication, customer requests, order-related issues and administrative tasks with accuracy and consistency. The goal is to keep your operations organized, responsive and stress-free so you can focus on growth while I handle the routine work.
Purpose
BusinessIndustry
Animals & Pets, Biotech, Business Services & Consulting, Data Analytics, Ecommerce, Events Planning, Fashion & Apparel, Food & Beverage, Gaming, Hardware & Electronics, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Photography, Real Estate, Retail & Wholesale, Sports & Fitness, Travel & Tourism, Wellness, Writing & PublishingLanguage
ItalianWhat's included
| Service Tiers |
Starter
$13
|
Standard
$30
|
Advanced
$65
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 2 days |
Number of Hours of Work | 2 | 5 | 10 |
Scriptwriting | - | ||
Summary Report | |||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$8
Additional Hour of Work
+$8Frequently asked questions
About Maria
Customer Service Specialist | Audio&Video Transcriptionist | Italian
Taranto, Italy - 6:23 pm local time
I help businesses improve customer satisfaction, retention, and operational efficiency through fast, structured, and solution-focused support.
Core expertise includes:
Customer support (email, chat, ticketing systems)
Complaint handling, escalation & de-escalation management
Order processing, refunds, returns & post-sale support
CRM systems: Shopify, HubSpot, Salesforce, NewBook
Customer experience optimization & process improvement
Administrative and customer data management
Transcription & AI-assisted Content Work:
I also have experience working with audio and video transcription workflows supported by AI tools, including:
- Verbatim and clean-read transcription
- Linguistic quality control and text verification
- Speaker identification and differentiation
- Time-stamping and segmentation
- Annotation of pauses, background noise, and non-speech events
This ensures accurate, structured, and usable transcripts suitable for business, research, and content production.
I have worked in high-volume, fast-paced environments (banking, retail, tourism, beauty & fitness brands), consistently ensuring professional communication, fast response times, and high customer satisfaction standards.
Progressing from customer support operator to Customer Service Manager & Training Specialist, I have developed strong operational and team optimization skills, helping companies improve service quality and customer retention.
Focus: turning customer interactions into long-term trust and measurable business value.
Steps for completing your project
After purchasing the project, send requirements so Maria can start the project.
Delivery time starts when Maria receives requirements from you.
Maria works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement review
I carefully review all provided information and instructions.
Task execution
I start working on the requested tasks with attention to accuracy and consistency.