You will get "Zendesk AI Setup & Trilingual Support (10am-4pm Asia Time)"
Project details
"Stop losing customers while your team sleeps. I provide high-level Customer Success and Support during the Asia-Pacific business day (JST).
¿Por qué elegirme?
Tengo más de 20 años viviendo en Japón y una trayectoria sólida en hotelería de lujo y sector salud. No solo respondo mensajes; aplico la disciplina y el detalle japonés (Omotenashi) a cada interacción.
Lo que ofrezco para tu empresa SaaS:
Cobertura en tu 'Madrugada': Atiendo a tus clientes mientras tu equipo en España descansa.
Trilingüe Real: Comunicación fluida en Español, Inglés y Japonés.
Reportes diarios: Al empezar tu jornada en España, tendrás un resumen de todo lo gestionado.
Dominio de herramientas: Gestión de tickets (Zendesk, Intercom), chat en vivo y redes sociales.
Soy la solución ideal para empresas tecnológicas que buscan expandir su presencia global o asegurar una atención impecable las 24 horas del día."
¿Por qué elegirme?
Tengo más de 20 años viviendo en Japón y una trayectoria sólida en hotelería de lujo y sector salud. No solo respondo mensajes; aplico la disciplina y el detalle japonés (Omotenashi) a cada interacción.
Lo que ofrezco para tu empresa SaaS:
Cobertura en tu 'Madrugada': Atiendo a tus clientes mientras tu equipo en España descansa.
Trilingüe Real: Comunicación fluida en Español, Inglés y Japonés.
Reportes diarios: Al empezar tu jornada en España, tendrás un resumen de todo lo gestionado.
Dominio de herramientas: Gestión de tickets (Zendesk, Intercom), chat en vivo y redes sociales.
Soy la solución ideal para empresas tecnológicas que buscan expandir su presencia global o asegurar una atención impecable las 24 horas del día."
Industry
Ecommerce, Travel & TourismWhat's included
| Service Tiers |
Starter
$80
|
Standard
$300
|
Advanced
$550
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 7 days |
Number of Hours of Work | 5 | 20 | 40 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About Jessica
Age-Tech & Silver Economy Strategist | Customer Success | Japan Market
Otsu, Japan - 9:59 pm local time
Behind every algorithm and every SaaS platform, there is a human heart. With 25 years of experience in Japan—from the meticulous VIP service in Osaka’s business district to the delicate care of elderly patients in hospitals—I have mastered the most difficult skill in technology: the art of human connection.
I don’t just manage tickets; I build bridges. I am a specialist in Customer Psychology for the global market, with a focus on people in their golden years—those I prefer to call the "Wisdom Generation."
What I Bring to Your Company:
Psychological Crisis Management: I specialize in de-escalating high-stress situations. My approach is firm but gentle, ensuring that even when a system fails, the customer feels heard, respected, and satisfied.
Keigo & Cultural Mastery: 28 years living in Japan have taught me that communication is about nuance. I deliver service in high-level Japanese (Keigo), Spanish, and English, adapting the tone to the soul of each language.
The "Human" Algorithm: While others focus only on technical data, I analyze sentiment and keyword psychology to understand why a customer is leaving and how to make them stay.
Strategic Resilience: I am a fighter who thrives on challenges. My goal isn’t just to solve a problem; it’s to build a personal brand of excellence that makes your company shine.
My Philosophy:
I believe that technology should serve people, not the other way around. My "Medicine of Purpose" technique ensures that your users—especially those who find tech daunting—feel empowered and valued.
I am looking for global companies that value empathy as a high-performance tool and need a trilingual strategist to lead their most sensitive cases.
Let’s turn your customer support into a human experience.
Steps for completing your project
After purchasing the project, send requirements so Jessica can start the project.
Delivery time starts when Jessica receives requirements from you.
Jessica works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding and Access Review
"I will review your internal protocols, product features, and access the support platforms to ensure I am fully aligned with your company's tone and procedures."
Active Support Coverage (JST)
"I will manage your customer inquiries, tickets, and live chats during the Japan business day, ensuring high-quality responses in Spanish, English, or Japanese."