You will get key customers retention, account management & updated Sales forecast

Umer Ashfaq S.Status: Offline
Umer Ashfaq S.
4.6

Let a pro handle the details

Buy Other Admin & Customer Support services from Umer Ashfaq, priced and ready to go.
Umer Ashfaq S.Status: Offline
Umer Ashfaq S.
4.6

Let a pro handle the details

Buy Other Admin & Customer Support services from Umer Ashfaq, priced and ready to go.

Project details

Customer portfolio analysis

Analysis of individual relationships
Analysis of Internal Capabilities
-

1. Focus on process-related problems
2. Manage the implementation of process improvements
3. Build teams between the two organizations
4. Establish joint systems
5. Perform management tasks for the customer

1. Integrate processes
2. Extend joint problem-solving teams
3. Focus on value creation
4. Address facilitation issues relating to culture, language, etc.


Synergistic KAM
1. Focus upon joint value creation for the end user
2. Establish semi-autonomous projects teams
3. Establish cultural congruence
Project Type
Customer Support, Other

What's included $20

These options are included with the project scope.

$20
  • Delivery Time 1 day
  • Number of Revisions 3
4.6
4 reviews
75% Complete
25% Complete
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)

BM

Bethany M.
5.00
Jul 16, 2021
HVAC/technical trades writer needed! We needed someone with HVAC experience to review content and update based on editor feedback. Umer was thorough and kept a log of all changes. Would recommend for technical evaluations.

BM

Bethany M.
3.45
Jul 16, 2021
Graphics for instructional course company Mixed experience. Freelancer was unable to follow provided instructions. Difficult to assess quality of work or capability given instructions were not followed. Excellent communication and availability.

VV

Varand V.
5.00
Dec 7, 2020
summarize Us Government Bids He completed the job successfully and i have enjoy working with him and i suggest you to work with him as well.

MC

Michelle C.
5.00
Aug 1, 2020
UNDP Job Application Help (24 hour turn-around) Excellent freelancer! Very knowledgable and kind. Highly recommend!
Umer Ashfaq S.Status: Offline

About Umer Ashfaq

Umer Ashfaq S.Status: Offline
Technical Sales & Bid/Proposal-Procurement & Solutioning
4.6  (4 reviews)
Lahore, Pakistan - 4:00 am local time
I help companies win and deliver complex B2B/B2G business — technical sales, bids/RFPs, channel, procurement and solutioning. I’m a mechatronics engineer with 18+ years and a $300M+ contract and winning-proposal portfolio across government (FED/SLED), defense (DoD/MOD/DND/NATO) and industrial / Oil & Gas markets; 1,200+ clients and 200+ tech vendors relationship-managed.
Because I evaluate products and engineer best-value solutions, I work without product, IoT or solution limits — selling SaaS, IT and any product, across procurement, technical proposals, technical sales, cost and product management, and AI-leveraged product development.
I’ve built three businesses from the ground up — USA, Canada and Pakistan — self-funded and deadline-tested; admitted with a scholarship to IE Business School’s MBA, I chose to build instead. And when a procurement goes wrong I can fight it: I’ve authored two Canadian bid protests before the CITT — one won, one under review (Aug 2026 decision) — writing the legal responses myself.
WHAT I CAN DO FOR YOU
• Bids & proposals: Shipley/APMP/ACPP, Bid/No-Bid & Pwin, competitor/black-hat & competitive intelligence (FPDS/USAspending offer-count & incumbent analysis), color reviews, compliance matrices.
• Technical sales & GTM: B2B/B2G selling, build a sales function 0→1, pipeline & sales ops, prospecting and account planning.
• Contracts & negotiation: commercial negotiation, contracting strategy, risk mitigation, cost & margin management, pricing playbooks.
• Procurement & channel: category strategy, vendor/OEM management (200+ relationships), supplier localization, cost reduction, contract lifecycle to closeout.
• Government, defense & procurement law: FED/SLED (US/Canada), NSN, SAM.gov/DLA/DoD and PSPC/SSC/DND; bid protests before the CITT (CFTA & case law).
• Tools I build & hand over: in-house custom CRM (SaaS) for internal users; a federal & multilateral procurement-intelligence dashboard (SAM.gov, USAspending, FPDS, CanadaBuys/MERX, UNGM, World Bank); Go/No-Go & Pwin tooling.

SELECTED RESULTS
• Saudi Aramco GHAWAR — 638 well sites — SAR 450M (largest in department history).
• SEPCO China — 5 × Siemens 40MW turbines (largest industrial contract in company history).
• 10 × Clearpath autonomous mobile robots — Government of Canada federal agency (competitive displacement).
• CAD 5M as a direct FED/SLED supplier; challenge-based busbar — 45% required, 61.63% delivered (lab-verified).
• Won a Canadian International Trade Tribunal (CITT) bid protest; a second under review (Aug 2026).
EXPERIENCE BY AREA (CONCURRENT WITHIN 18+ YEARS)
Technical sales, proposals & bids, business development, solutioning and contract & commercial negotiation — ~18 years each; channel & partner management ~13; procurement ~10; project / EPC management ~5. Exercised simultaneously, not end-to-end.
HOW I GUARANTEE QUALITY
Technical-Vetting Guarantee — every solution is vetted with the OEMs and SMEs before it goes out: technical compliance, full adherence to solicitation instructions, and zero sales returns.
TOOLS & METHODS
Engineering: ANSYS · MATLAB/Simulink · SOLIDWORKS · AutoCAD
Enterprise & CRM: SAP · ARIBA · Oracle ERP · Salesforce · HubSpot · Power BI · in-house custom CRM & Pwin tools
AI: extensive working use of leading AI tools & models

Steps for completing your project

After purchasing the project, send requirements so Umer Ashfaq can start the project.

Delivery time starts when Umer Ashfaq receives requirements from you.

Umer Ashfaq works on your project following the steps below.

Revisions may occur after the delivery date.

Assessment of existing Status, Internal SOP assement to manage clients

Thorough customer assessment and targets to be achieved are necessary before commencement of work

Review the work, release payment, and leave feedback to Umer Ashfaq.