You will get Live Chat Customer Support Agent | Reliable & Friendly Service
Project details
Looking for a professional and reliable live chat support agent to provide excellent customer service to your website visitors or app users?
I offer real-time chat-based customer support to help you boost customer satisfaction, reduce response time, and maintain a professional brand presence all without hiring full-time staff.
Whether you're a small business, eCommerce store, SaaS company, or service provider — I’ll handle your customers with care, clarity, and speed.
What’s Included:
✅ Live chat coverage (part-time or full-time)
✅ Quick and empathetic responses
✅ Handling FAQs, product inquiries, order issues, etc.
✅ Escalation to internal teams when needed
✅ Daily summaries or shift logs (optional)
✅ Multi-tool experience (Intercom, Crisp, Tawk.to, Zendesk, WhatsApp, etc.)
Optional Add-ons:
➕ Weekend or extended-hour coverage
➕ Email support alongside chat
➕ CRM ticket logging or tagging
Why Me:
🗣️ Excellent written communication skills
👥 Customer-focused, calm under pressure
📈 Experience with fast-paced environments & tech tools
I offer real-time chat-based customer support to help you boost customer satisfaction, reduce response time, and maintain a professional brand presence all without hiring full-time staff.
Whether you're a small business, eCommerce store, SaaS company, or service provider — I’ll handle your customers with care, clarity, and speed.
What’s Included:
✅ Live chat coverage (part-time or full-time)
✅ Quick and empathetic responses
✅ Handling FAQs, product inquiries, order issues, etc.
✅ Escalation to internal teams when needed
✅ Daily summaries or shift logs (optional)
✅ Multi-tool experience (Intercom, Crisp, Tawk.to, Zendesk, WhatsApp, etc.)
Optional Add-ons:
➕ Weekend or extended-hour coverage
➕ Email support alongside chat
➕ CRM ticket logging or tagging
Why Me:
🗣️ Excellent written communication skills
👥 Customer-focused, calm under pressure
📈 Experience with fast-paced environments & tech tools
Purpose
BusinessIndustry
Agriculture, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$70
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 7 days |
Number of Hours of Work | 10 | 15 | 20 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About Oghenefepha
Executive Assistant | Virtual Assistant | Administrative & Operations
Abuja, Nigeria - 8:31 pm local time
As an Executive Virtual Assistant I provide reliable executive and administrative support that brings order, clarity, and consistency to your daily operations, so you can focus on running and growing your business.
How I Can Support You
Executive & Administrative Support
Calendar management and scheduling
Inbox and email management
Meeting coordination and follow-ups
Document preparation and file organization
Operations & Task Management
Task and project tracking (ClickUp, Asana, Trello, Notion)
Workflow organization and recurring task setup
SOPs and simple process documentation
Client onboarding and off boarding support
Customer Support & CRM
Email and chat support
CRM updates and lead management
Client communication and follow-ups
Social Media & Marketing Support
Content scheduling and calendar setup
Canva designs
Newsletter and email support
What You Can Expect
A previous client came to me overwhelmed with scheduling, emails, and scattered tasks. Within a few weeks, I organized her inbox, streamlined her calendar, set up a clear task system, and created a content schedule she could maintain.
The result was more than 10 hours saved each week and a smoother workday with less pressure and fewer missed details.
Tools I Work With
Google Workspace | Microsoft Office
Notion | ClickUp | Asana | Trello | Airtable | Basecamp
Slack | Zoom | Microsoft Teams
Google Drive | Dropbox | OneDrive
HubSpot | Salesforce | Zoho | Zendesk | Freshdesk | Intercom | FluentCRM
Mailchimp | Canva | Meta Business Suite | Buffer | Hootsuite | Later
Gohighlevel | Squarespace | Wix | Wordpress | Google Analytics | Google Search Console
Shopify | WooCommerce | QuickBooks | PayPal | Stripe
Zapier | Make | Calendly | Google Forms | Typeform
Why Clients Work With Me
✔️Organized, dependable, and detail-focused
✔️Clear and professional communication
✔️Able to work independently without constant supervision
✔️Committed to long-term support and consistency
If you’re looking for an Executive Virtual Assistant who can take daily admin work off your plate and help your business run more smoothly, feel free to send a message or click “Invite to Job.”
I’m happy to discuss how I can support your workflow.
Steps for completing your project
After purchasing the project, send requirements so Oghenefepha can start the project.
Delivery time starts when Oghenefepha receives requirements from you.
Oghenefepha works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Setup
Gather details about your business, products/services, FAQs, and tone of communication. Get access to your chat tool
Training & Familiarization
Review your resources, policies, and customer scenarios to ensure accurate, brand-aligned responses.