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You will get Live Chat Customer Support for Websites & Online Stores
Project details
I provide professional live chat customer support that delivers fast, accurate responses without sacrificing tone or quality.
Live chat is often the first impression of your business—I make sure it’s a good one.
With extensive experience handling real-time customer communication, I stay calm, efficient, and brand-aligned even during peak traffic.
Live chat is often the first impression of your business—I make sure it’s a good one.
With extensive experience handling real-time customer communication, I stay calm, efficient, and brand-aligned even during peak traffic.
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$100
|
Standard
$200
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 1 day |
Number of Revisions | 1 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Extra hour of live chat
+$50
Session summary/report
+$30
Chat script/template setup
+$50About Bianca
E-commerce Virtual Assistant & Customer Support Specialist | Shopify
ST JAMES, Jamaica - 9:45 am local time
I provide streamlined Customer Support and Virtual Assistant services tailored specifically for e-commerce brands and busy founders. With a deep focus on Shopify-driven operations, I step in to handle your inbox, coordinate your daily admin tasks, and manage day-to-day customer touchpoints so you can focus entirely on scaling your business.
What I Bring to Your Team:
Customer Support (Email & Chat): Fast, empathetic, and resolution-oriented responses that protect your brand’s reputation.
Virtual Assistant & Admin Support: Inbox triage, calendar management, and day-to-day task coordination.
E-commerce Support: Seamless handling of Shopify order issues, returns, and customer inquiries.
Transparent, Flexible Support Packages:
Starter Support: 20–40 hours/month | Ideal for handling daily email triage and fundamental admin tasks. (Budget range: $300–$600/mo)
Growth Support: 60–100 hours/month | Part-time operational coverage including email + chat support, routine VA tasks, and clear SOP-driven execution. (Budget range: $800–$1,500/mo)
Business Operations: Near full coverage with a dedicated operational workflow managing your entire customer support and admin ecosystem. (Budget range: $1,500–$2,500/mo)
Let’s get your backend running smoothly. Message me to discuss which package aligns with your current operational needs.
Steps for completing your project
After purchasing the project, send requirements so Bianca can start the project.
Delivery time starts when Bianca receives requirements from you.
Bianca works on your project following the steps below.
Revisions may occur after the delivery date.
Platform & Guidelines Review
I review your website, chat platform, brand tone, and common customer questions before coverage begins.
Scheduled Chat Coverage
I provide live chat support during the agreed hours, handling multiple conversations efficiently and professionally.