You will get Live chat, email and phone customer service
Top Rated
Project details
Experienced Live Chat & Customer Service Specialist
My Name is Yumna, with over 7 years of experience in delivering top-tier customer support, I specialize in providing efficient and professional assistance across multiple platforms including social media, email, and live chat. Whether you need help with e-commerce support, store management, or handling customer inquiries, I am here to ensure a seamless customer experience.
Services I Offer:
☆Customer Service (via Social Media, Email, and Live Chat)
☆E-commerce Store Support (Shopify, WooCommerce, etc.)
☆Customer Issues (Exchanges, Refunds, and Chargebacks)
☆Progress Tracking and detailed record-keeping to ensure issues are resolved
What You Can Expect:
☆Fast Responses to ensure your customers never feel left waiting
☆High-Quality Service with attention to detail and accuracy
☆Timely Delivery to meet your business needs
☆Trustworthy, Reliable, and Long-Term Support for your growing business
☆I'm experienced with tools like Zendesk, Freshdesk, Facebook, Instagram, and more, and I’m confident in helping businesses of all sizes manage their customer interactions effectively.
My Name is Yumna, with over 7 years of experience in delivering top-tier customer support, I specialize in providing efficient and professional assistance across multiple platforms including social media, email, and live chat. Whether you need help with e-commerce support, store management, or handling customer inquiries, I am here to ensure a seamless customer experience.
Services I Offer:
☆Customer Service (via Social Media, Email, and Live Chat)
☆E-commerce Store Support (Shopify, WooCommerce, etc.)
☆Customer Issues (Exchanges, Refunds, and Chargebacks)
☆Progress Tracking and detailed record-keeping to ensure issues are resolved
What You Can Expect:
☆Fast Responses to ensure your customers never feel left waiting
☆High-Quality Service with attention to detail and accuracy
☆Timely Delivery to meet your business needs
☆Trustworthy, Reliable, and Long-Term Support for your growing business
☆I'm experienced with tools like Zendesk, Freshdesk, Facebook, Instagram, and more, and I’m confident in helping businesses of all sizes manage their customer interactions effectively.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Ecommerce, Education, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$480
|
Advanced
$900
|
|---|---|---|---|
| Delivery Time | 3 days | 14 days | 22 days |
Number of Hours of Work | 15 | 80 | 175 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
2 reviews
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MS
Mariam S.
Feb 6, 2025
Virtual Assistant with Technical Support Skills
Yumna joined our team for 1.5 months and brought a positive attitude and willingness to learn, which we truly appreciated. She was open to feedback and showed determination in finding solutions, especially after multiple attempts at tackling tasks.
However, this role required strong technical skills (e.g., familiarity with AI chat tools, tech startup research, LinkedIn/email prospecting) and full ownership of complex tasks, which proved challenging for her. While she communicated well at times and adapted to constructive feedback, there were inconsistencies with ongoing updates and taking full responsibility for driving projects forward.
That said, Yumna has a great attitude and work ethic, and we believe she would excel in roles that better align with her strengths. We wish her all the best in finding opportunities where her skills can shine, and we’d be happy to collaborate again on tasks that suit her expertise.
However, this role required strong technical skills (e.g., familiarity with AI chat tools, tech startup research, LinkedIn/email prospecting) and full ownership of complex tasks, which proved challenging for her. While she communicated well at times and adapted to constructive feedback, there were inconsistencies with ongoing updates and taking full responsibility for driving projects forward.
That said, Yumna has a great attitude and work ethic, and we believe she would excel in roles that better align with her strengths. We wish her all the best in finding opportunities where her skills can shine, and we’d be happy to collaborate again on tasks that suit her expertise.
SA
Sonja A.
Oct 2, 2024
Proactive Client Services and Project Management Specialist - Australia Timezone 🌏
About Yumna
Professional Virtual Assistant | Customer & Tech Support Specialist
100%
Job Success
Lahore, Pakistan - 1:40 am local time
Key Skills:
✔️ Customer Onboarding & Training: Facilitate smooth transitions and ensure effective product adoption.
✔️ Client Relationship Management: Develop strong, enduring relationships to enhance satisfaction and loyalty.
✔️ Technical Support & Issue Resolution: Provide efficient troubleshooting and resolution of complex issues.
✔️ Process Optimization: Enhance workflows and elevate customer experiences for optimal outcomes.
✔️Crisis Management: Served as a key point of contact during service disruptions and critical incidents, providing timely, transparent communication to customers. Effectively managed escalations and resolved complex issues while maintaining customer trust and satisfaction.
⚙️ Tools & Platforms:
✔ Project Management: Proficient in Asana, ClickUp, Bitrix24 and Trello
✔ Team Collaboration: Expert with Google Suite, Slack, Microsoft Teams, Zoom, and Egnyte, Jira
✔ CRM & Client Communication: Skilled with Salesforce, RingCentral, Hubspot, Zendesk, JustCall, Meta, and Manatal
✔ Time Management: Efficient with Calendly, Hubstaff & Bookings
🌸Give me the opportunity, and I’ll exceed your expectations!
Steps for completing your project
After purchasing the project, send requirements so Yumna can start the project.
Delivery time starts when Yumna receives requirements from you.
Yumna works on your project following the steps below.
Revisions may occur after the delivery date.
Detailed information
Comprehensive information about the products or services. Please provide details on your requirements, preferences, and project ideas so I can tailor my approach accordingly.