You will get live chat, email and ticket support to your customers
Project details
Hi,
Hope my description finds you well. I'm an expert customer service representative. I have four and a half years of experience in the Customer Support industry. I have started as a shared agent where I have to handle multiple chats, emails, and call projects in my 9 hours shift. I am Knowledgeable in using Zendesk and Shopify. I am also an expert in assisting and resolving cases like returns, refunds, cancellations and etc.
My expertise includes providing customer support (Email, Calls, and Live Chat) for technical, non-technical, billing, and e-commerce websites. I have worked with companies based in the USA, UK, Canada, Australia, and Dubai, and have had exposure to dealing with customers of every culture and background, which helps me to deal with every kind of customer even if they don't speak English.
I have experience in multiple chat software and email software. I am looking for long-term clients where I can work with them on a permanent basis; please consider me as a full-time agent from Monday to Sunday and in any time zone.
Rest assured to render good and friendly service with minimal supervision.
Hope my description finds you well. I'm an expert customer service representative. I have four and a half years of experience in the Customer Support industry. I have started as a shared agent where I have to handle multiple chats, emails, and call projects in my 9 hours shift. I am Knowledgeable in using Zendesk and Shopify. I am also an expert in assisting and resolving cases like returns, refunds, cancellations and etc.
My expertise includes providing customer support (Email, Calls, and Live Chat) for technical, non-technical, billing, and e-commerce websites. I have worked with companies based in the USA, UK, Canada, Australia, and Dubai, and have had exposure to dealing with customers of every culture and background, which helps me to deal with every kind of customer even if they don't speak English.
I have experience in multiple chat software and email software. I am looking for long-term clients where I can work with them on a permanent basis; please consider me as a full-time agent from Monday to Sunday and in any time zone.
Rest assured to render good and friendly service with minimal supervision.
Purpose
PersonalIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Engineering, Events Planning, Fashion & Apparel, Government & Public Sector, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Photography, Real Estate, Retail & Wholesale, Telecommunications, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$350
|
Standard
$650
|
Advanced
$900
|
|---|---|---|---|
| Delivery Time | 14 days | 30 days | 30 days |
Number of Hours of Work | 8 | 8 | 16 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
Frequently asked questions
About Sheikh
About Me
Lahore, Pakistan - 3:36 pm local time
I believe that the experience that I gained from the past years will help your business to grow. I have more than 5-years of experience as a Customer Service Representative and Virtual Assistant. Also, I have experience in Website Management and live Chat (Verification of shipping information, resolving cases of customers, order tracking, order processing, digital marketing, graphic designing, social media management, data entry, and email marketing). I am confident that I have all you need in this job.
Few roles I can contribute as a Customer Support Agent:
* Responding promptly to customer inquiries
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Ensure customer satisfaction and provide 100% professional customer support through different channels.
I have a 40 WPM typing speed with 95% accuracy and I have an ultra-fast internet speed with 60 MBPS, a backup laptop, and internet, so productivity is always on the go despite issues.
Rest assured to render good and friendly service with minimal supervision.
Let's discuss this further if you have spare time.
Steps for completing your project
After purchasing the project, send requirements so Sheikh can start the project.
Delivery time starts when Sheikh receives requirements from you.
Sheikh works on your project following the steps below.
Revisions may occur after the delivery date.
Info
Kindly Provide Complete information.
Website URL
May I have your website URL and login credentials please?