You will get Live Chat & Email Support Agent – Reliable, Friendly, and Fast
Project details
looking for someone who can plug into your support team and start making things smoother from day one? I’ve got hands-on experience with platforms like Zendesk, Freshdesk, and Intercom setting up ticket rules, organizing inbox chaos, and crafting reply templates that sound like your brand. Whether you're just starting out or scaling fast, I bring a calm, confident touch to your customer conversations. Think faster replies, less friction, and happier customers all without the drama
Purpose
BusinessIndustry
Business Services & Consulting, Cybersecurity, Ecommerce, Education, Financial Services, Marketing & Advertising, Media & Entertainment, Retail & Wholesale, Software, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$120
|
Advanced
$550
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 5 days |
Number of Hours of Work | 4 | 8 | 40 |
Scriptwriting | - | ||
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About Francis
Customer Service & Tech Support | Microsoft Active Directory, HP-UX
Calgary, Canada - 1:33 am local time
Motivated and adaptable professional transitioning into IT support, backed by hands-on training
through an IT Professional Certification. Skilled in troubleshooting hardware/software issues,
basic networking, and user support. Brings a strong foundation in customer service and problemsolving
from fast-paced roles in logistics and hospitality. Experienced with ticketing systems,
operating systems (Windows), and cybersecurity awareness. Eager to contribute to a
collaborative IT team that values reliability, learning, and service excellence.
Steps for completing your project
After purchasing the project, send requirements so Francis can start the project.
Delivery time starts when Francis receives requirements from you.
Francis works on your project following the steps below.
Revisions may occur after the delivery date.
Review client support environment
I’ll review the client's existing support platform, settings, and ticket flow to understand their setup
Set up chat/email support workflows
Based on the review, I’ll set up or optimize chat and email templates, ticket views, automation rules, and integrations with CRM