You will get live chat support and organise your customer inbox
Project details
I help online businesses handle customer messages in a clear, polite, and organised way through written support channels such as live chat, email, helpdesk, Telegram, or Discord.
This project is designed for SaaS products, e-commerce stores, fintech platforms, agencies, online services, and digital communities that need reliable customer support without hiring a full-time support agent.
Depending on the package, I can help with customer replies, order or account questions, complaint handling, issue tracking, escalation, daily summaries, and support workflow improvement.
My goal is not only to answer messages. I help customers feel understood, informed, and confident about what to do next. I also help business owners stay updated by tracking repeated questions, unresolved cases, escalated issues, and possible FAQ improvements.
I can follow your existing support scripts, tone of voice, refund rules, SOPs, escalation process, and internal workflow. If your support process is not fully organised yet, I can help create a clearer structure for handling messages, reporting issues, and improving repeated customer questions.
This project is designed for SaaS products, e-commerce stores, fintech platforms, agencies, online services, and digital communities that need reliable customer support without hiring a full-time support agent.
Depending on the package, I can help with customer replies, order or account questions, complaint handling, issue tracking, escalation, daily summaries, and support workflow improvement.
My goal is not only to answer messages. I help customers feel understood, informed, and confident about what to do next. I also help business owners stay updated by tracking repeated questions, unresolved cases, escalated issues, and possible FAQ improvements.
I can follow your existing support scripts, tone of voice, refund rules, SOPs, escalation process, and internal workflow. If your support process is not fully organised yet, I can help create a clearer structure for handling messages, reporting issues, and improving repeated customer questions.
Purpose
BusinessIndustry
Ecommerce, Education, Financial Services, Gaming, Marketing & Advertising, Media & Entertainment, Real Estate, Retail & Wholesale, Software, Transportation & Automotive, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$45
|
Standard
$140
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 7 days |
Number of Hours of Work | 1 | 4 | 8 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$25
Extra Support Day
(+ 1 Day)
+$95
FAQ & Canned Reply Summary
(+ 2 Days)
+$75
Detailed Support Summary Report
+$55Frequently asked questions
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LR
Lana R.
Nov 1, 2018
ICO Telegram admin
About Tonis
Online Chat Support Specialist | 5+ Years | Live Chat & Email Support
Tallinn, Estonia - 7:02 am local time
I do not just answer messages. I help customers feel understood, informed and confident about what to do next.
I can help with live chat support, email support, customer service, customer experience, ticket triage, FAQ and canned replies, customer onboarding, order and account support, complaint handling, escalation, daily support summaries, spreadsheet updates and basic administrative support.
My background fits customer support well because I have experience with online community support, Telegram moderation, repeated user questions, written communication and organised remote work. I am also studying Business Administration with a focus on Financial Management, which helps me understand business processes, customer trust, accuracy and structured problem solving.
This makes me a good fit for businesses where support requires more than copy-paste replies. I can understand the customer’s issue, follow your SOPs and tone of voice, notice repeated problems, escalate the right cases and help keep your inbox organised.
I can support:
Live chat support
Online chat support
Email support
Customer service
Customer experience
SaaS customer support
FinTech customer support
E-commerce support
Helpdesk and ticket support
FAQ and canned reply creation
Customer onboarding
Complaint handling
Escalation handling
Daily support reports
Spreadsheet updates
Virtual assistant and admin support tasks
You can expect clear English communication, fast written replies, calm handling of confused or frustrated customers, strong attention to detail, reliable follow-up and organised daily summaries.
I am especially interested in working with SaaS companies, fintech products, e-commerce brands, online platforms, agencies and service businesses that need reliable written customer support.
My goal is simple: make your customers feel supported, make your support inbox cleaner and make your daily operations easier.
Send me your support channel, common customer questions, scripts, SOPs or tone of voice, and I can help create a clear first-week support workflow.
Steps for completing your project
After purchasing the project, send requirements so Tonis can start the project.
Delivery time starts when Tonis receives requirements from you.
Tonis works on your project following the steps below.
Revisions may occur after the delivery date.
Review your business and support requirements
I review your product or service, support channel, customer questions, tone of voice, policies, existing FAQ, and escalation rules. This helps me understand what I can answer directly and which cases need approval or internal review.
Prepare the support approach
I organise the information you provide and create a clear support approach for the project. This includes understanding common customer questions, reply style, priority levels, escalation rules, and what should be included in the support summary.