You will get Live Chat Support for your online business
Top Rated
Top Rated
Project details
What sets me and my project apart is my extensive experience as a live chat operator in the industry for over a decade. Throughout my career, I have successfully assisted startups with their customer service, particularly focusing on live chat support. My strength lies in providing exceptional resolutions that leave customers happy and satisfied. Additionally, I possess the valuable skill of upselling when the opportunity arises, maximizing the potential for revenue growth. My deep knowledge, combined with a proven track record of customer satisfaction and revenue generation, distinguishes me as a reliable and skilled professional in the live chat domain.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Data Analytics, Ecommerce, Education, Fashion & Apparel, Gaming, Lifestyle, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Sports & Fitness, Transportation & Automotive, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$250
|
Standard
$500
|
Advanced
$750
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 7 days |
Number of Hours of Work | 20 | 40 | 60 |
Scriptwriting | - | ||
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
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DD
Dyne D.
Feb 18, 2025
Customer Success Agent
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Chirojoy M.
Oct 2, 2024
Shopify Ecommerce Business Customer Service Helper
AY
Alp Y.
Sep 1, 2024
Shopify/Dropshipping Virtual Assistant
Marc is truly a very smart guy that can get things done without constant management.
AK
Alexis K.
Apr 24, 2024
Customer Service Representative for Gorgias App
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Alberto Z.
Feb 6, 2024
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About Marc Jeru
Top Rated Customer Service | Gorgias, Shopify & E-commerce Expert
100%
Job Success
Davao, Philippines - 5:50 pm local time
I'm a Top-Rated Plus freelancer with 100% Job Success, experienced in handling customer support for Shopify-based stores using Gorgias. I’ve supported brands across the US, Canada, UK, Australia, Italy, Netherlands and Sweden in industries like bags, clothing, dental, fashion, jewelry, lounge wear, sports wear, and toys.
🔧 Core Skills:
Gorgias Expert: Email, chat, social media (META) handling
Shopify Pro: Order edits, cancellations, refunds, replacements, tracking, discount codes
Chargebacks: Resolution via Shopify, PayPal & Stripe
Fulfillment: Experience with FFS, ShipHero, ShipBob, and Chinese Fulfillments
Customer Retention: Skilled in resolving disputes, managing expectations, and boosting CSAT
Reputation Management: Hands-on with TrustPilot, Loox and customer feedback loops
Knowledgeable with other CRMs such as Zendesk, Re:amaze, Commslayer
💼 Tools & Communication:
Slack, WhatsApp, Skype, Teams, Google Sheets, and more
Admin + back-office tasks with accuracy and speed
🏆 Certifications & Experience:
Gorgias Certified Lead Agent
Leadership experience in North American car sales & support
Trusted by dropshipping and brand stores alike
Upwork Certification for Customer Service
Let’s connect and make your Shopify + Gorgias customer experience world-class.
Steps for completing your project
After purchasing the project, send requirements so Marc Jeru can start the project.
Delivery time starts when Marc Jeru receives requirements from you.
Marc Jeru works on your project following the steps below.
Revisions may occur after the delivery date.
Testing the water
Client make changes or advancement that the business needs
Collaborte
Share ideas on how to better customer support